Coming to Theaters March 17 ... Microsoft and Aspect Feature 'Build Customer Loyalty and Increase Revenue Through Contact Center Analytics'

Coming to Theaters March 17 ... Microsoft and Aspect Feature 'Build Customer Loyalty and Increase Revenue Through Contact Center Analytics'

Screening of New Movie "Be Cool" to Follow Session

SAN JOSE, Calif., March 16 /PRNewswire-FirstCall/ -- Aspect Communications Corporation (NASDAQ:ASPT), a leading provider of enterprise customer contact solutions, will host joint presentations with Microsoft in six cities nationwide tomorrow, March 17, focused on the best uses of contact center analytics for business effectiveness. These educational sessions by Aspect, known for its innovative contact center technology and best practices, and Microsoft, the premier platform technology provider, will explore how to use analytics to transform contact centers from cost centers managed solely for cost-efficiency into profit centers that generate revenue by tying processes to business goals.

Business professionals in marketing, research and analysis, customer care and contact center management; members of the business and industry media; and industry and consumer analysts are encouraged to attend. They will be introduced to contact center analytics solutions that help companies increase agent motivation and productivity, build customer loyalty, win new customers and increase revenue. Following the session and Q&A, Aspect and Microsoft will treat attendees to a special screening of the newly released Hollywood film "Be Cool" starring John Travolta and Uma Thurman.

Presentation attendees will learn about an optimization technique that:

-- Focuses on data specific to contact center goals;
-- Presents information in an easy-to-comprehend format;
-- Gives staff data relevant to the requirements of his/her job;
-- Drills down on data to identify root causes of performance loss;
-- Empowers employees by showing how they contribute to company goals.

Aspect is a Microsoft Gold Certified Partner that delivers a cost- effective and innovative contact center analytics solution that harnesses the power of Microsoft's Analysis Services and SQL Server. At these events, Aspect and Microsoft will demonstrate how companies can optimize information, applications and agents for peak efficiency and return on investment to turn contact centers into revenue generators.

WHEN: Thursday, March 17, simultaneously at all locations:

-- 8 a.m. Local Time -- Registration, Continental Breakfast
-- 8:30 a.m. Local Time -- Session and Q&A
-- 10:30 a.m. Local Time -- "Be Cool" Movie

WHERE:

-- Redmond, WA
Regal Galleria Stadium 11, 550 106th Ave. NE, Bellevue, WA 98004
-- Scottsdale/Phoenix, AZ
UA Pavilions 11, 9090 E. Indian Bend, Scottsdale, AZ 85250
-- Columbus, OH
Regal Georgesville Square 16, 1800 Georgesville Square Dr., Columbus,
OH 43228
-- Chicago, IL
Regal Lincolnshire 20 plus IMAX, 300 Parkway Drive, Lincolnshire,
IL 60069
-- Atlanta, GA
UA Perimeter Pointe 10, 1155 Mount Vernon Highway, Atlanta, GA 30338
-- Philadelphia, PA
UA Riverview Plaza 17, 1400 S. Columbus Blvd., Philadelphia, PA 19147

HOW to Register: A complete agenda and registration instructions are accessible on the Web at http://www.aspect.com/go/BeCoolMovie .

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Source: Aspect Communications Corporation

CONTACT: Jennifer Stroud, Public Relations, +1-615-221-6842, or
jennifer.stroud@aspect.com, or Carrie Kovac, Investor Relations,
+1-408-325-2437, or carrie.kovac@aspect.com, both of Aspect Communications
Corporation; or Liz Ngo of Microsoft, +1-425-722-4086, or
lizngo@microsoft.com

Web site: http://www.aspect.com/

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