Edify Achieves VoiceXML 2.0 Industry Certification

Edify Achieves VoiceXML 2.0 Industry Certification

Edify Voice Interaction Platform (EVIP) 9.0 Enables Companies to Take Full Advantage of VoiceXML 2.0

SANTA CLARA, Calif., Dec. 14 /PRNewswire/ -- Edify Corporation, a leading global supplier of voice and speech solutions, today announced that the Edify Voice Interaction Platform (EVIP) 9.0, has achieved VoiceXML 2.0 Certification through the VoiceXML Forum's Platform Certification Program. VoiceXML 2.0 Certification verifies that an application can be deployed in a way that is compatible with the VoiceXML standard, eliminating the need for proprietary markups. Edify customers also have the benefit of operating both VoiceXML compliant solutions and native Edify voice solutions on the same platform.

As enterprises build out and refine their IT infrastructures, one of their primary concerns is interoperability and its critical role in reducing costs and increasing process efficiency -- now and in the future. As a result, many companies are leveraging Voice Extensible Markup Language (VoiceXML) 2.0 within the enterprise to ensure that their voice related technologies are interoperable with existing systems.

"The VoiceXML Forum's Platform Certification Program is a key component of our strategy to accelerate worldwide market adoption for speech-enabled applications," said Ken Rehor, Vice Chair of the VoiceXML Forum and Chair of the Forum's Conformance Committee. "VoiceXML platform certification will promote interoperability of VoiceXML platforms, tools, service providers, and applications. As VoiceXML adoption continues to grow in enterprises and carriers, certification assists customers in choosing from a wide variety of vendors and deployment options to solve their particular business needs."

EVIP 9.0 is a comprehensive voice system that enables enterprises to build, execute and manage voice applications across the enterprise. EVIP 9.0 integrates powerful automation software with a new distributed architecture that supports emerging standards and technologies such as VoiceXML 2.0. The Edify Voice Browser, a primary component of EVIP 9.0, allows the Edify platform to execute VoiceXML 2.0 compliant code as stand-alone VoiceXML applications or in conjunction with any Edify application builder code. By allowing application developers to use VoiceXML whenever they see fit, Edify also offers the ability to leverage Edify's data access and multi-channel capabilities where more powerful tools are required all on a single, integrated platform offering the best of both worlds.

"Enterprises need technology that provides the opportunity to leverage existing platforms, tools and applications to increase process efficiency and decrease operational costs," said Mitch Mandich, president and CEO at Edify Corporation. "As the first company to successfully complete the VoiceXML Forum's formal certification process since its formal release in September 2004, Edify is a leader in setting higher interoperability standards for the speech applications industry. In turn, our customers benefit from the interoperability that our open standards-based architecture provides."

The VoiceXML Forum's rigorous Platform Certification Program certifies that implementation platforms execute VoiceXML 2.0 capabilities embodied by the Forum's VoiceXML Conformance Test Suite. The test suite is based on the World Wide Web Consortium (W3C) VoiceXML 2.0 Recommendation and the W3C VoiceXML 2.0 Implementation Report test suite. The certification process consists of a test suite, test harness, and an independent testing program. The certification program is managed and developed by VoiceXML Forum members and provides impartiality through the use of independent third-party test laboratories.

Edify's comformance test report can be accessed at: http://www.voicexml.org/platform_certification/certified_platforms.html

About Edify Corporation

With fourteen years of industry leadership and innovation in voice and speech applications, Edify(R) has changed the way more than 2,000 global companies enhance customer service. Applications built with Edify are scalable, multilingual and flexible, allowing companies to easily integrate backend systems with multiple contact interfaces. Edify's open, standards- based platform successfully manages millions of customer interactions every day across a broad range of industries. Edify's Speech Solutions Group and consultancy experts assist customers with the design and deployment of speech solutions that provide increased customer satisfaction with reduced costs. You speak, we deliver(TM).

Additional information about Edify may be obtained by calling 408-982-2000 (USA), 81-3-5532-7827 (Japan) or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com/ .

Inquiries

Edify Corporation
Cynthia Dimidik, Edify Corporation: 408-486-1791;
cynthia.dimidik@edify.com

A&R Partners
Marisa Lee, A&R Partners: 650-762-2883;
mlee@arpartners.com

NOTE: Edify is a registered trademark of Edify Corporation. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.


Source: Edify Corporation

Contact: Cynthia Dimidik of Edify Corporation, +1-408-486-1791, or
cynthia.dimidik@edify.com; or Marisa Lee of A&R Partners, +1-650-762-2883, or
mlee@arpartners.com, for Edify Corporation

Web site: http://www.edify.com/


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