DISH Network Deploys Amdocs Software to Streamline Receiver Repairs

DISH Network Deploys Amdocs Software to Streamline Receiver Repairs

ST. LOUIS, Dec. 2 /PRNewswire-FirstCall/ -- Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced that DISH Network Corporation (NASDAQ:DISH), one of the largest providers of satellite television in the U.S., has upgraded to a new version of the Amdocs Logistics product to drive efficiencies in the repair process of digital media receivers. The upgrade was delivered by a joint team from DISH Network and Amdocs; Amdocs will provide ongoing product support and maintenance.

Part of the Amdocs CES customer management offering, the new version of Amdocs Logistics is enabling DISH Network to improve logging and resolution of service calls related to its receivers and other customer-premise equipment, and to manage equipment repair processes more effectively. In addition to achieving cost savings, Amdocs is helping DISH Network deliver better service to its growing base of nearly 14 million customers.

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience--personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM - at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, May 6 and August 11, 2008.

Source: Amdocs

CONTACT: Garland Harwood, Weber Shandwick for Amdocs, +1-212-445-8373,
gharwood@webershandwick.com

Web Site: http://www.amdocs.com/

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