SupportSoft Paints a Clear Picture on Successful IPTV Service Delivery at Broadband World Forum Europe

SupportSoft Paints a Clear Picture on Successful IPTV Service Delivery at Broadband World Forum Europe

REDWOOD CITY, Calif., Oct. 2 /PRNewswire-FirstCall/ -- SupportSoft, Inc. (NASDAQ:SPRT), a leading provider of software and services that automate the resolution of technology problems, will discuss at this week's Broadband World Forum the importance of driving business growth through the introduction of new, high value services such as IPTV. SupportSoft's James Morehead will host an interactive session entitled, "IPTV: Turn the Prospect of High Churn into High Earn," featuring industry leaders from FASTWEB, Cisco, Microsoft TV and Belgacom.

Value-added services such as IPTV and VoIP, combined with high speed data, offer significant, new revenue potential for service providers. Retaining customers by creating the best possible experience for any triple play service they may choose will be critical to success. The panel led by Mr. Morehead will show how IPTV holds the potential to provide consumers with even more entertainment value than they receive through traditional TV service. And, for service providers, that value begins with successful, automated installation of an IPTV connection and ongoing customer support for problem resolution.

A recent whitepaper published by SupportSoft entitled, "IPTV: The Clear Picture," outlines the key challenges and opportunities for profitably delivering IPTV. To receive a copy of the whitepaper, please register at http://www.supportsoft.com/iptv/ .

The Broadband World Forum Europe conference and exhibition will examine broadband technology developments, challenges, services, and applications with particular emphasis on the European market. This four-day event will feature top industry executives sharing their real-world experiences and offering the latest perspectives on broadband content, entertainment, access strategies, service management, and integration.

WHAT: Panel: "IPTV: Turn the Prospect of High Churn into High Earn"
WHO: Chairperson:
James Morehead, VP of Product Management and Marketing,
SupportSoft

Speakers:
Giampaolo Bandini, Program Manager - Multimedia Interactive
Television, FASTWEB

Theo Langton, BB & NGN Solutions/BD, Cisco

Hemang Mehta, Product Management Director, Microsoft TV

Carlos Van Hove, Expert Process Manager, Belgacom

WHERE: IEC Broadband World Forum Europe 2006
CNIT La DefenseParis, FranceFor more information, visit:
http://www.iec.org/events/2006/bbwf/

WHEN: Wednesday, October 11th
2:45 p.m. - 4:15 p.m. local time

About SupportSoft

SupportSoft is a leading provider of software and services that automate the resolution of technology problems. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Bharti Airtel, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft products include ADP, Bank of America, BT, Kimberly-Clark, Sony and Symantec. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include CGI, CompuCom, CSC and IBM Global Services. For more information visit http://www.supportsoft.com/ .

Source: SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, or
jennifer.massaro@supportsoft.com

Web site: http://www.supportsoft.com/

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