Comcast to Open New Customer Service Center in Washington

Comcast to Open New Customer Service Center in Washington

SEATTLE, Aug. 8 /PRNewswire-FirstCall/ -- Comcast, the nation's leading cable and broadband communications provider, today announced it has signed a long-term agreement with Opus Northwest, L.L.C. to construct and lease a new office building in Lynnwood that would eventually house more than 500 Comcast customer service representatives, executives and administrative support staff.

Construction of the 87,385-square foot Comcast customer service center will be completed next year, with Comcast expected to occupy the building in July 2007. The building will be located in the 92-acre Opus Northpointe Corporate Campus near the intersection of I-5 and 164th Street Southwest in Lynnwood. Terms of the 10-year lease agreement were not disclosed.

"I am very pleased that Comcast is choosing to expand their business in Snohomish County," said Snohomish County Executive Aaron Reardon. "It is a testimony to the success of Comcast's business acumen and to our County's ability to deliver value in terms of a quality work environment."

The new customer service center in Lynnwood will join two other major, state-of-the-art Comcast service centers in Fife and Everett. All three centers, which will house a total of nearly 1,000 customer service representatives, will operate as one virtual call center with full back-up capability.

Comcast is committed to providing local customer service. Following Comcast's acquisition of AT&T Broadband in the fall of 2002, the company returned nearly all customer service functions in Washington state to the local market, meaning that now nearly 100 percent of all calls made by Comcast customers in Washington state are handled by a Comcast customer service representative in Fife or Everett.

"We are excited to be able to support the economic growth of the Snohomish County area through this new local customer service center," said Len Rozek, Senior Vice President of Comcast's Washington market. "This investment represents Comcast's continued commitment to provide a first-class experience for our customers, strong support for the local community and a rewarding state-of-the-art work environment for our employees."

Rozek noted that Comcast's emphasis on local service is translating into success. The company will add 350 new jobs in Washington by the end of the year and expects to add more than 200 additional jobs in Washington in 2007 to meet the growing demand for its products and services. Nearly all of these new jobs are for front line customer service representatives and cable technicians.

In particular, demand for Comcast's new residential phone service, called Comcast Digital Voice, is running well ahead of the market's expectations, since its launch in Washington late last year. The service offers customers digital-quality phone service with unlimited direct-dial local and domestic long-distance calling, Web access to voicemail, E911 service and numerous popular calling features.

Comcast continues to launch its popular triple play bundle offer of Enhanced Cable with ON DEMAND, Comcast Digital Voice and Comcast High-Speed Internet products for $33 each for 12 months when new customers subscribe to all three. The new offer saves customers more than $350 in the first year.

In the coming year, Comcast plans to build nine new call centers, expand 12 existing locations and hire 3,000 customer service representatives across the country to help meet growing demand for its compelling packages of video voice and data services. Potential job applicants are encouraged to apply on line at http://careers.comcast.com/ . Comcast Digital Cable customers in Washington also can learn more about job openings by clicking on the "Comcast Jobs" button under the "Get Local" section of the ON DEMAND menu.

About Comcast Corporation:

Comcast Corporation (NASDAQ:CMCSA)(NASDAQ:CMCSK) ( http://www.comcast.com/ ) is the nation's leading provider of cable, entertainment and communications products and services. With 23.3 million cable customers, 10 million high-speed Internet customers, and 1.6 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.

Comcast's content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, OLN, G4, AZN Television, PBS KIDS Sprout, TV One and four regional Comcast SportsNets. Comcast also has a majority ownership in Comcast Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

Comcast currently employs more than 2,700 people in 14 offices in Washington, including two call centers. The company has 1.2 million customers in Washington.

Contact:

Steve Kipp
Comcast
425/398-6150
steve_kipp@cable.comcast.com

Source: Comcast Corporation

CONTACT: Steve Kipp of Comcast, +1-425-398-6150, or
steve_kipp@cable.comcast.com

Web site: http://www.comcast.com/

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