Syntellect Receives Customer Interaction Solutions Magazine's Inaugural Speech Technology Excellence Award

Syntellect Receives Customer Interaction Solutions Magazine's Inaugural Speech Technology Excellence Award

Recognized as Leader in Delivering Speech Recognition Solutions

PHOENIX, Feb. 10 /PRNewswire/ -- Syntellect Inc. today announced Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine has named Syntellect as recipient of the inaugural 2005 Speech Technology Excellence Award for its flagship solution, Continuum(TM) Self-Service and its full-service, in-house speech services practice. The Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions to help improve the bottom line for their customer service delivery.

Since 1999, Syntellect has conceived, developed, and delivered more than 100 speech solutions to satisfied customers across industries such as consumer products, education, financial services, healthcare, insurance, government, manufacturing, telecommunications, and utilities. Syntellect customers have realized the value and financial benefits of both packaged and custom integrated speech-enabled solutions to meet their business objectives -- ranging from increasing productivity with alphanumeric order entry systems to maximizing profitability through repeat customer usage of an easily navigable application handling complex transactions.

"Speech technology is becoming more prevalent and gives its implementers a competitive advantage over contact centers failing to embrace speech-enabled solutions," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Syntellect has demonstrated to the editors of Customer Inter@ction Solutions that Continuum is superior in its speech applications and that the company's proven experience in deployments of best-in-class voice user interface design position it as a true leader in the speech technology industry."

"We're pleased to be acknowledged by TMC for our industry-leading expertise and ability to execute unsurpassed speech recognition solutions," said Steve Dodenhoff, President of Syntellect. "Our speech solutions engage callers in a natural, conversation-like dialog that encourages the use of self-service. Their positive experiences and success in completing transactions using speech lead to high quality customer interactions. Our clients enjoy the financial benefits of high automation rates and the improved level of support and self-service they can offer their customers."

About Continuum

Continuum offers speech-enabled and IVR touchtone points on the self-service side, intelligently routed voice, email, and web inquiries with CTI ScreenPop on the live-service side, and alternative customer deployment options including premise-based, hosted-in-network, or both. Continuum delivers a future-proof, state-of-the-art solutions suite on an open platform supporting standards like VoiceXML and VoIP, and is positioned for emerging standards like CCXML and MRCP. Continuum supports the latest advances in speech recognition and text-to-speech technology, providing the recognition accuracy, scalability, and robustness required to deploy successful natural language and large vocabulary speech applications. Continuum's use of client-server architecture complements and further extends the flexibility and scalability of these technologies -- functional software servers can be distributed or combined to allow tremendous flexibility in configuration. Add to this best-in-class OA&M development tools; published APIs for easy access integration with other interfaces/existing solutions; consolidation, load balancing, and multi-site linking; unified reporting; and complete redundancy/disaster recovery and its easy to see why Continuum is well positioned to address a spectrum of customer service needs, both today and in the future.

About Syntellect Inc.

Syntellect offers a comprehensive array of self-service and live-assistance solutions and services -- from packaged, off-the-shelf products to modular tools and custom capabilities -- all of which are focused on increasing customer satisfaction and decreasing customer service costs for inbound and outbound voice, Web, and Email communications.

To date, Syntellect has well over 7,000 customer implementations spanning 55+ countries in industries such as consumer products, financial services, healthcare, government, and utilities. Syntellect's open-standard, next-generation technologies provide total flexibility to meet the diverse needs of today and tomorrow's enterprises. For more information, call us in North America at 1.800.788.9733 or in the United Kingdom at +44 (0) 1628 897 500. Or, visit us on the Web at www.syntellect.com.


Source: Syntellect Inc.

CONTACT: Lance Fried, Vice President, Marketing of Syntellect,
+1-602-789-2747, lfried@syntellect.com

Web site: http://www.syntellect.com/


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