BEA Systems and EMC Scheduled to Host Customer Service Webinar Featuring Biogen Idec

BEA Systems and EMC Scheduled to Host Customer Service Webinar Featuring Biogen Idec

Biogen Idec to Discuss How Use of Customer Service Portals and Content Management Can Help Drive Innovation and Reduce Costs

SAN JOSE, Calif., Feb. 9 /PRNewswire-FirstCall/ -- http://bea.com/more_info.jsp?p=278&r=5.16.27 -- BEA Systems, Inc. (NASDAQ:BEAS), a world leader in enterprise infrastructure software, and EMC Corporation are scheduled to host a webinar on February 10, 2005 featuring an IT leader from Biogen Idec to discuss how the company is using customer service portals and content management to help drive business innovation and help reduce costs.

Experts from BEA, EMC's Documentum team, and Biogen Idec plan to discuss with attendees how the implementation of a customer-facing portal has helped Biogen Idec reduce portal maintenance and creation costs while helping to streamline the process of supporting patients. Additionally these experts plan to discuss IT strategies and approaches which can be designed to enable customer-facing portals to help increase productivity and cost-effectiveness by building closer consumer and customer relationships. This customer service solutions webinar is the latest in BEA's "Get in Front; Stay in Front" educational series designed to help IT management stay ahead of business needs.

Attendees of the webinar can learn:

-- How Biogen Idec has increased revenue and customer loyalty by educating
patients on complex diseases
-- Why Biogen Idec can anticipate enhanced business value by welcoming a
significant number of registrants and new patients to multi-lingual
sites, while lowering "code level" content maintenance with just two
content managers
-- About user responses to personalization, and how technology from BEA
and EMC can offer a standards-based solution which is designed to help
provide greater flexibility, and high performance across multiple
applications while helping reduce risk.

WHO:
Jeffrey Cohen, associate director web systems, Biogen Idec
Russ Dryden, director industry solutions, BEA Systems
Clinton Stark, director, solutions marketing, EMC Software

WHAT:
Webinar about how Biogen Idec developed and delivered a customer service
portal

WHEN:
Thursday, February 10, 2005
10 a.m. PT, 12 p.m. CT, 1 p.m. ET

REGISTER:
http://www.bea.com/getinfront/biogen


Source: BEA Systems, Inc.

CONTACT: Karesha McGee of BEA Systems, Inc., +1-408-570-8288, or
kmcgee@bea.com; or Eleanor Crow of Bite Communications, +1-415-365-0483, or
eleanor.crow@bitepr.com, for BEA Systems, Inc.

Web site: http://www.bea.com/


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