CSG Systems Adds Time Warner Cable of Shreveport to Roster of Broadband Clients

CSG Systems Adds Time Warner Cable of Shreveport to Roster of Broadband Clients

CSG to Provide Customer Care and Billing Support to Shreveport, LA. Market

ENGLEWOOD, Colo., Jan. 4 /PRNewswire-FirstCall/ -- CSG Systems (NASDAQ:CSGS), a leading global provider of customer care and billing solutions, today announced that it has reached an agreement with Time Warner Cable National Division to provide billing and customer care support for the Shreveport, La. market.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)

Under the agreement, CSG will extend its outsourced advanced convergent billing platform and its front-end customer care application to support approximately 60,000 video and high speed Internet subscribers served by Time Warner Cable of Shreveport.

In addition, CSG will extend other applications to support Time Warner Cable of Shreveport's customers, including CSG(R) Care Express, a solution that enables customer self-care through an online account management platform which allows customers to view, manage and pay bills over the Internet. The operator also will leverage CSG's Customer Interaction Tracking and CSG Statement Express applications, which are pre-integrated with CSG's core billing and customer-care solutions.

CSG's outsourced applications will replace a legacy in-house system currently in use in the Shreveport market.

The addition of Shreveport to CSG's system was driven by the market's inclusion into Time Warner National Division and its desire to leverage CSG's single convergent billing and customer care platform to support all of its customers and services. With the addition of Shreveport, CSG supports all of the 325,000 subscribers within Time Warner National Division, which comprises 16 metropolitan markets across the United States.

"As a business partner, CSG has a long history of supporting our customer care and billing operations needs across our subscriber base with high-quality solutions and services," said Amos Smith, vice president, Finance, Time Warner Cable National Division. "The addition of the Shreveport, La. market to CSG's system helps Time Warner Cable National Division continue to realize operational and cost efficiencies by leveraging CSG's customer care and billing system across our entire subscriber base."

"We are proud to continue to increase the number of markets we serve for Time Warner Cable and its divisions," said Ed Nafus, president, CSG's Broadband Services Division. "We look forward to supporting these new subscribers part of Time Warner National Division today and in the future."

About Time Warner Cable National Division

A pioneer in the cable industry, Time Warner Cable owns and manages the most advanced, best-clustered cable television operations in the country, with more than 90% of its 10.9 million customers in systems serving 100,000 people or more. Through technological innovation, a fully upgraded fiber-based network and a commitment to increasing choice and value for our customers, Time Warner Cable brings the digital age into America's communities and is transforming the way Americans receive information and entertainment. The National Division of Time Warner manages 16 systems as well as the Shreveport Division with a total of 305,000 basic subscribers, of which the Shreveport Division represents 58,000.

About CSG Systems

With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ:CSGS). CSG and its wholly-owned subsidiaries serve telecommunications service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. For more information, visit our website at www.csgsystems.com.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com
Source: CSG Systems

CONTACT: Carrie Schafer, Public Relations, +1-303-804-4075,
carrie_schafer@csgsystems.com, or Liz Bauer, Investor Relations,
+1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems; or Paul Braun,
Vice President of Programming & Public Affairs of Time Warner Cable, National
Division, +1-303-649-8013, Paul.Braun@twcable.com, or Annette Hall, Vice
President of Public, Government and Community Affairs of Shreveport Division,
Time Warner Cable, +1-318-213 4107, Annette.Hall@twcable.com

Web site: http://www.csgsystems.com/

Company News On-Call: http://www.prnewswire.com/comp/126879.html


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