Antepo and Jive Software Partner to Marry Customer Support, Instant Messaging

Antepo and Jive Software Partner to Marry Customer Support, Instant Messaging

Integrated Solution Will Offer an Extensible, Standards-Based Customer Sales and Support Package with Enterprise-Grade IM and Presence Capabilities

NEW YORK and PORTLAND, Ore., Jan. 11 /PRNewswire/ -- Antepo, Inc. (http://www.antepo.com/), a pioneer of secure, interoperable Enterprise Instant Messaging (EIM), together with Jive Software, a leading provider of customizable, Java-based collaboration applications, today announced a strategic partnership. Through the agreement, Antepo and Jive Software will partner to develop a best-of-breed, standards-based CRM software solution based on Antepo's Open Presence Network(TM) (OPN) System. The solution will integrate the EIM and Presence capabilities of Antepo's OPN System(TM) with the customer support and knowledge base functionality of Jive Software's Live Assistant solution. As a result, enterprises will gain access to a robust, reliable platform for real-time communications, collaboration, sales support, and customer service.

"OPN System is about more than simply IM; it truly offers a platform for the continuous delivery of applications of value across the enterprise. With Jive Live Assistant, for instance, OPN System now enables customers to extend their EIM solution to support a range of in-house CRM initiatives," said Maxime Seguineau, CEO of Antepo. "And because the solutions have in common a flexible XMPP foundation, the integration between the two is absolutely seamless."

Antepo's OPN System offers a sophisticated instant messaging solution that drives real-time communication and collaboration between employees, customers, suppliers, and partners, while offering enterprise-level control, security, integration, and compliance. Jive Live Assistant provides a Java-based interface for online sales and support interactions, as well as features to set up routing rules, automate ticket resolution, access the Jive Knowledge Base and other content repositories, and more. The joint solution leverages the open XMPP protocol. Together, they will offer a powerful system for Web-based CRM in virtually any enterprise IT ecosystem -- with the scalability, reliability, and security that today's businesses demand.

"The Jive Software application suite was developed on an open, standards-based architecture that can be easily customized to support unique business needs. This architecture lends itself well to the integration with OPN System," said David Hersh, CEO of Jive Software. "Together with the OPN System's mature, enterprise-grade back-end, we have created the first, truly scalable, secure, and stable solution to bridge the gap between EIM and real- time customer support."

Antepo's OPN System offers a sophisticated instant messaging solution that drives real-time communication and collaboration between employees, customers, suppliers, and partners, while offering enterprise-level control, security, integration, and compliance. Jive Live Assistant provides a Java-based interface for online sales and support interactions, as well as features to set up routing rules, automate ticket resolution, access the Jive Knowledge Base and other content repositories, and more. The joint solution leverages the open XMPP protocol. Together, they will offer a powerful system for Web-based CRM in virtually any enterprise IT ecosystem -- with the scalability, reliability, and security that today's businesses demand.

The new, combined solution will be available to new and existing customers in Q2 2005.

About Jive Software

Based in Portland, Oregon, Jive Software is a leading provider of open-architecture, Java-based applications for facilitating online customer interactions. Part of a robust product suite -- including Jive Forums, Jive Knowledge Base, and Jive Messenger -- Jive Live Assistant allows companies to deliver secure, real-time support to customers via their web sites. Built on the open XMPP protocol and featuring a Java-based interface, Live Assistant offers widespread compatibility, access to any relevant content source, and seamless integration with existing CRM or IT environments. Current Jive customers include IBM, Sun, Oracle, Veritas, Citrix, SAP and Comcast. For more information, visit http://www.jivesoftware.com/.

About Antepo

Headquartered in New York City, Antepo is the only provider of Enterprise Instant Messaging (EIM) systems to offer secure, multi-standard interoperability and carrier-class reliability. Antepo's Open Presence Network(TM) (OPN) solutions enable real-time communication and collaboration between employees, customers, suppliers, and partners, while meeting critical requirements for control, security, integration, and compliance. Key to Antepo's success is the company's clear advantage as the only EIM vendor to support interoperability and server federation across both industry-standard protocols (XMPP and SIP/SIMPLE), offering a more secure and scalable alternative to Consumer IM services which can expose enterprise networks to attacks. Antepo's clients include financial institutions, telecommunications companies, and globally diversified companies in the US and internationally. Antepo is a FIMA (Financial Services Instant Messaging Association) affiliated vendor. For more information, visit http://www.antepo.com/.

All brands and names mentioned herein are trademarks of their respective holders.


Source: Antepo, Inc.

CONTACT: Kevin McLaughlin of Antepo, Inc., 1-877-505-2258 ext. 902,
kmclaughlin@publicipartners.com; Megan Ross of Jive Software,
+1-503-295-3700, megan@jivesoftware.com

Web site: http://www.antepo.com/
http://www.jivesoftware.com/


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