8x8 Selects IEX Small Center Package for Workforce Management; TotalView to Optimize Company's Contact Center Forecasting and Scheduling

8x8 Selects IEX Small Center Package for Workforce Management; TotalView to Optimize Company's Contact Center Forecasting and Scheduling

RICHARDSON, Texas, Jan. 5 /PRNewswire/ -- IEX Corporation, a Tekelec company (NASDAQ:TKLC), today announced 8x8 Inc. has selected its TotalView(R) Workforce Management Small Center (SC) system. TotalView SC will help 8x8 optimize customer service by providing accurate call forecasts and producing efficient agent schedules.

IEX is a leading provider of workforce management and business optimization technology for contact centers. As a leading communication provider, 8x8 offers broadband voice over Internet protocol (VoIP) and videophone services.

"We're experiencing high growth in our contact center call volumes," said Richard Murray, director of customer service for 8x8. "In order to keep-pace with business demands, we needed a workforce management system that could help us better forecast our call volumes and plan our schedules."

"Having used TotalView and competing systems in the past, I knew TotalView was the right choice," Murray added.

TotalView SC delivers enterprise-level workforce management functionality in a package designed to meet the needs of smaller contact center operations. Based on award-winning IEX workforce management technology, TotalView SC provides contact center managers the tools they need to improve service while lowering costs and allowing employees more control over their work assignments. Features include: workforce forecasting, scheduling, adherence monitoring, intra-day management, productivity analysis, reporting, and long- term planning. TotalView SC makes it easier for contact centers to provide the service experience their customers expect.

About IEX

IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers' success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com/ .

About 8x8

VoIP service provider 8x8 Inc. offers Internet-based telephony solutions (http://www.packet8.net/ ) for individual residential and business users as well as small to medium sized business organizations. In addition to regular Packet8 VoIP service plans, priced as low as $19.95 per month for unlimited anytime calling to the U.S. and Canada, 8x8 now offers the Packet8 DV 326 VideoPhone, the industry's first stand alone broadband consumer videophone. Packet8 Virtual Office, 8x8's VoIP system for small to medium sized businesses, is a hosted PBX solution comprised of powerful business class features. For additional company information, visit 8x8's web site at http://www.8x8.com/ .


Source: IEX Corporation

CONTACT: Angela Ticknor, Public Relations of IEX Corporation,
+1-972-301-1209, or angela.ticknor@iex.com ; or Michael Attar, Investor
Relations of Tekelec, +1-818-880-7821, or michael.attar@tekelec.com

Web site: http://www.iex.com/
http://www.packet8.net/
http://www.8x8.com/


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