MSI Launches the Most Advanced Contact Center Solution Ever Developed

MSI Launches the Most Advanced Contact Center Solution Ever Developed

Web-based Solution Offers Companies Substantial Profit-boosting Opportunities

SUNRISE, Fla., Dec. 13 /PRNewswire-FirstCall/ -- MSI Services, a leading technology solutions provider, has announced that it has launched CallCenterExpress, the most advanced contact center solution ever developed. The technology is accessed via any Internet connection, and instantly equips any company with world-class contact center capabilities.

Originally deployed for one of the nation's major lenders to efficiently communicate with customers and better process loans, MSI is now offering the solution to companies of all sizes as an effective tool to transform call centers into profit-generating contact centers.

CallCenterExpress is designed to dramatically improve contact center operations via a web-based platform to cost-efficiently communicate with customers via phone, fax and Internet -- including web-chat, e-mail, and web call-back. The technology is intuitive to use, and can be provisioned almost immediately without any investment in hardware or custom programming.

CallCenterExpress is a true multi-media virtual contact center. Agents, supervisors and administrators are fully supported regardless of their geographic location -- whether it's an office or home-based location. Staff merely require a computer, a phone, and access to the CallCenterExpress web site to leverage all of its extensive features. CallCenterExpress manages all media streams in real-time, based on subscriber pre-defined rules and conditions.

CallCenterExpress provides significant efficiencies to companies in a broad range of industries. As a flexible, web-based solution, it can work seamlessly with back-end technologies such as loan origination systems, agency management systems, medical applications, as well as a wide range of software that can benefit from contact center integration. At any point in the sales cycle, all interactions with the customer are securely and conveniently logged in a central repository, which can be accessed by authorized users through any Internet connection.

From prospecting to business development and customer service, local and remote agents are empowered with timely information to better serve customers. With CallCenterExpress, contact generation and fulfillment are seamlessly connected to produce faster, more informed decisions at every stage. For instance, at pre-determined stages of an account, the program can automatically prompt staff to contact customers, and will even recommend a method of doing so.

"CallCenterExpress offers companies a unique opportunity to improve profitability. In the financial services industry, when CallCenterExpress is integrated with current loan processing systems, it enables faster response to customers interested in loans, including home refinancing and purchase loans. This in turn leads to higher conversion rates. Intelligent routing will even ensure that prospective clients are quickly routed to skilled agents, allocating a higher priority as required", explains Max Schroeder, VP of Sales and Marketing.

To ensure uninterrupted service, CallCenterExpress is based on a patent- pending architecture that provides comprehensive disaster recovery. CallCenterExpress can ensure that transactions of all media types will continue to be processed even if a portion of the system becomes disabled. CallCenterExpress incorporates a network of mirrored processes that will instantly take over a process that becomes unstable or inoperable. Furthermore, the technology is hosted in a secure Category 5-rated building with fully redundant power systems that enable continuous service.

About MSI Services

Since 1999, MSI Services has been providing forward-looking technology products and consulting services that proactively address business needs. From contact center solutions to networking and development services, MSI enables companies to communicate and transact with unparalleled efficiency. MSI is headquartered in Sunrise, Florida, and can be seen on the Internet at http://www.mtgsi.com/ .


Source: MSI Services

CONTACT: Rosalie Berg of Strategic Vantage, +1-305-971-5352, or
Info@StrategicVantage.com, for MSI Systems

Web site: http://www.mtgsi.com/


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