Global Crossing Extends Convergence With Its Intelligent Front Office Initiative

Global Crossing Extends Convergence With Its Intelligent Front Office Initiative

* Competitive differentiator provides enterprise and Fast-Track(TM) customers a window into Global Crossing's operating systems.

* Builds on systems leadership with global, unified service model to deliver true operational convergence.

* uCommand(R), Global Crossing's industry-leading account management portal, enhanced to facilitate business processes.

FLORHAM PARK, N.J., Dec. 1 /PRNewswire-FirstCall/ -- Global Crossing (NASDAQ:GLBC) today announced its Intelligent Front Office(TM) (IFO) initiative, cementing its leadership in delivering converged solutions anytime and anywhere. This transparent, seamless information distribution model adds new e-bonding capabilities for Global Crossing's customers, meeting their evolving business needs with greater operational ease, flexibility and transparency.

"We're implementing convergence beyond the delivery of voice, video and data over a single connection and into systems," said Dan Wagner, Global Crossing's chief information officer and executive vice president, business infrastructure. "Our customers will find that we're ahead of the competition in bringing them the interactive functionality they require to meet their business goals more quickly and efficiently."

"Global Crossing's Intelligent Front Office initiative addresses a key need in the marketplace," stated Bryan Van Dussen, director of telecommunication strategies at The Yankee Group. "By leveraging standard API technologies, Global Crossing allows customers to interface their billing or network management systems directly with Global Crossing's back office systems. This allows customers to more flexibly and efficiently interface with Global Crossing's back office systems for order management, service availability, price quotations and other network management tasks."

With IFO, enterprise and Fast-Track customers benefit more fully from converged networks by gaining the ability to manage their networks down to the application level. Additionally, IFO enables customer to interface directly with Global Crossing's systems from their own back offices, greatly simplifying network management processes and procedures.

"We're pleased that Global Crossing is using the Microsoft .NET Framework to accelerate true communications convergence over its global IP network," said Maria Martinez, corporate vice president of the communications sector at Microsoft Corp. "Customers around the world will benefit from the additional flexibility and ease of use IFO delivers."

Global Crossing is leveraging Microsoft's advanced infrastructure technologies for accurate, automated processes and operational efficiencies. The framework allows for speedier customer on-boarding and enhanced management throughout the lifecycle of the account.

Global Crossing's uCommand(R), already an industry-leading account management portal, now delivers true operational convergence with an Application Programming Interface (API) that allows customers to interface electronically and transparently with Global Crossing's back office systems for order management, service availability inquiries, quotations and other management tasks. The advanced architecture enables this customized interaction with minimal development. Fast-Track partners can also brand uCommand as their own, allowing them to focus on their core competencies while meeting customers' needs.

"uCommand's ebonding capabilities have enabled us to better serve our customers while greatly simplifying the workflow," said Henry Kaestner, Bandwidth.com's chief executive officer. "We're able to be more responsive and helpful to our own customers, which supports our success."

uCommand is a unique offering that delivers 24x7 self-service autonomy to customers. This secure, private, Web-based network management tool allows customers to order data services, monitor their networks, create utilization reports, establish end-user and product accounts, and view monthly billing reports.

Global Crossing recently announced its unique Fast-Track(TM) Services, a portfolio of wholesale business solutions which enables service providers to increase their speed-to-market and revenue realization by expanding their geographic reach, broadening their range of converged IP service offerings and providing a unified experience to customers around the world. Fast-Track Services(TM) portfolio includes a full range of network services with two go- to-market options: Global Crossing Signature Services(TM) allow service providers to market these network services under their own brand to their customers, while Global Crossing Alliance Services(TM) enable service providers to co-brand the network services with Global Crossing.

ABOUT BANDWIDTH.COM

Over the past five years, Bandwidth.com has revolutionized the acquisition of Internet access for small to medium sized businesses. As the market-leading intermediary between telecom providers and customers, Bandwidth.com has created a new way for businesses to purchase Internet access. Through its relationship with leading telecom providers, Bandwidth.com offers unparalleled selection, price and service. The company's unique methodology and experienced team ensure accountability and service superior to traditional Internet access providers. Bandwidth.com has met the Internet access needs of nearly 2,000 customers, selling more than $2.5 million of data connectivity monthly. For more information, visit http://www.bandwidth.com/.

ABOUT GLOBAL CROSSING

Global Crossing (NASDAQ:GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities and 30 countries worldwide, and delivers services to more than 500 major cities, 50 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to more than 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.

Please visit http://www.globalcrossing.com/ for more information about Global Crossing.

Statements made in this press release that state the company's intentions, beliefs, expectations, or predictions for the future are forward-looking statements. These statements contain words such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," "will," "seek," or similar expressions. Such statements are subject to known and unknown risks, uncertainties and other factors that could cause the actual results to differ materially from those contemplated by the statements, including the conditioning of the company's continued listing on the NASDAQ National Market on its timely filing with the SEC of all periodic reports for all reporting periods ending on or prior to September 30, 2005; the company's history of substantial operating losses and the fact that, in the near term, funds from operations will not satisfy cash requirements; the ability of the company to arrange the necessary financing to fund its liquidity requirements including any debt financing by GCUK or secured through the company's working capital; the likelihood that the prices the company charges for its services will continue to decrease; the company's ability to continue to connect its network to incumbent carriers' networks or maintain Internet peering arrangements on favorable terms; the success of the company's business realignment plan and the realization of anticipated cost savings; the consequences of any inadvertent violation of the company's Network Security Agreement with the U.S. Government; the impact of actual and potential customers' bankruptcies on the company's sales prospects and results of operations; increased competition and pricing pressures resulting from technology advances and regulatory changes; competitive disadvantages relative to competitors with superior resources; the impact on the company's competitiveness of its technology choices; the company's dependence on third parties for many functions; political, legal and other risks due to the company's substantial international operations; and other risks referenced from time to time in the company's filings with the Securities and Exchange Commission. The company undertakes no duty to update information contained in this press release or in other public disclosures at any time.

CONTACT GLOBAL CROSSING:
Press Contact
Catherine Berthier
+ 1 646-862-8514
PR@globalcrossing.com

Analysts/Investors Contact
Laurinda Pang
+ 1 800-836-0342
glbc@globalcrossing.com

CONTACT BANDWIDTH.COM:
Press Contact:
Shawn Ramsey-Kroboth
SRK Communications (for Bandwidth.com)
+1 919-359-0947
shawn@srkcommunications.com


Source: Global Crossing

CONTACT: Press - Catherine Berthier, +1-646-862-8514,
PR@globalcrossing.com, or Analysts/Investors - Laurinda Pang, 1-800-836-0342,
glbc@globalcrossing.com, both of Global Crossing; or Press - Shawn Ramsey-
Kroboth, of SRK Communications, +1-919-359-0947, shawn@srkcommunications.com,
for Bandwidth.com

Web site: http://www.globalcrossing.com/
http://www.bandwidth.com/


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