Leading Security Software Provider Chooses Epicor(R) for Customer Relationship Management and Web Self-Service

Leading Security Software Provider Chooses Epicor(R) for Customer Relationship Management and Web Self-Service

Shavlik Technologies to Leverage Clientele CRM to Increase Sales Efficiency, Reduce Support Costs and Enhance Customer Satisfaction

IRVINE, Calif., Nov. 29 /PRNewswire-FirstCall/ -- Epicor Software Corporation (NASDAQ:EPIC), a leading provider of integrated enterprise software solutions for the midmarket, today announced that Shavlik Technologies, a leading security software and services provider, has chosen Epicor's integrated customer relationship management (CRM) suite, Clientele(R) CRM, to manage and automate its customer-facing processes. With modules for support, sales and marketing, and customer self-service, Clientele CRM enables midmarket enterprises to gather, organize, track and share prospect, customer, competitor and product information through one comprehensive and flexible solution.

(Logo: http://www.newscom.com/cgi-bin/prnh/20040615/LATU008LOGO)

Shavlik chose Clientele CRM because it provides a single-source solution that offers everyone who interacts with customers access to the same information, making for a smooth transition from sales to support and resulting in more satisfied customers. "Shavlik Technologies reviewed several CRM solutions in the market and chose Epicor's Clientele CRM for its support of extensive tracking and reporting capabilities," says Mike Marsilio, vice president of professional services for Shavlik. "Clientele CRM provides the technology to streamline our sales and customer support initiatives to increase our flexibility to help meet our customers' needs."

Headquartered in Roseville, MN, Shavlik helps IT managers and administrators manage computer system security including assessment, security scanning and remediation of security vulnerabilities due to missing patches, weak accounts and passwords. Shavlik's flagship technology, Shavlik HFNetChkPro(TM), is the industry standard for security patch management.

Shavlik will also leverage Epicor's Clientele Self-Service Portal, which integrates with Clientele CRM and is designed to dramatically reduce the number of first-level calls made to the support department, enabling support staff to concentrate on solving more complicated problems while reducing support costs.

About Epicor Software Corporation

For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries. Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for manufacturing, distribution, services, and hospitality that enable companies to immediately drive efficiency throughout business operations and build competitive advantage. With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com.

Epicor and Clientele are registered trademarks of Epicor Software Corporation. Scala is the registered trademark of Scala Business Solutions, N.V. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20040615/LATU008LOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com
Source: Epicor Software Corporation

CONTACT: Erin Stone of Epicor Software Corporation, +1-949-585-4473,
estone@epicor.com

Web site: http://www.epicor.com/


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