Saguenay welcomes new customer service centre for Bell customers

Saguenay welcomes new customer service centre for Bell customers

Creating 450 new jobs, the new centre will be Nordia's largest in Québec


SAGUENAY, QC, Nov. 29, 2013 /CNW Telbec/ - Bell, through its Nordia
subsidiary, announced today that it will soon open a new customer
service centre in Jonquière that will serve Bell customers and create
more than 450 new jobs in the Saguenay region.



Attending the announcement in Jonquière were: Jean Tremblay, Mayor of
Saguenay and Chairman of Promotion Saguenay; Sylvain Gaudreault, MNA
for Jonquière and Québec Minister of Transport, Municipal Affairs,
Regions and Land Occupancy; Stéphane Bédard, Chair of the Conseil du
trésor, Minister responsible for the Saguenay-Lac-Saint-Jean region;
and Denis Lebel, MP for Roberval-Lac-Saint-Jean and federal Minister of
Infrastructure, Communities and Intergovernmental Affairs, and Minister
of the Economic Development Agency of Canada for the Regions of Québec.



"As a major investor in Québec, Bell is extremely proud to increase our
presence in the Saguenay region as we deliver both the best
communications networks and an unrivalled customer experience," said
Martine Turcotte, Vice Chair, Québec for Bell. "Thanks to the
remarkable collaboration of officials from all levels of government, we
are creating more than 450 jobs in Jonquière as we continue to add to
the 18,000 team members we now employ across Québec."



Jean Tremblay said the city of Saguenay is proud to welcome Nordia to
the community. "We will be investing up to $1 million in this centre
over the next 4 years, to ensure the creation of attractive new jobs in
Jonquière and to generate local economic benefits."



Scheduled to open in the spring of 2014, Nordia's new Jonquière centre
will be the company's largest in Québec, operating 7 days a week. Once
fully operational, the centre is expected to contribute approximately
$16 million to the local economy each year.



"The key to our success will be attracting and retaining the most
skilled and passionate customer service representatives," said John
DiNardo, President of Nordia and Vice President, Customer Operations
for Bell. "We chose Saguenay for the quality and stability of its
workforce as well as for the strong support from Promotion Saguenay and
all other levels of government."



Bell is hiring customer service representatives and field service
technicians to support the rapid expansion of new services such as Fibe
TV, the most advanced TV service available in Canada.



Bell contributes about $5 billion a year to the Québec economy,
including its investment of $1 billion to build out its world-leading
broadband fibre and mobile LTE networks as it works to continue to
deliver the most advanced TV, Internet and wireless services available.


About Promotion Saguenay

As an economic development corporation in Saguenay, Promotion Saguenay
contributes to industrial, commercial and touristic development in the
region. It is involved in efforts to diversify the economy and it
supports development with businesses already located in the region. It
also provides a wide range of services for investors interested in
entering the Saguenay market.


About Nordia

Since 1999, Nordia (a subsidiary of Bell Canada) has been at the
forefront of advanced customer service solutions in the
telecommunications sector and today is exclusively focused on providing
services to Bell. These services include technical support, customer
service, sales and loyalty, directory assistance, teleconferencing, and
technology-assisted relay services to facilitate communication for
hearing and speech impaired customers. For more information, please
visit Nordia.ca.


About Bell

Headquartered in Montréal since 1880, Bell is Canada's largest
communications company, providing consumers and business customers with
leading TV, wireless, Internet, media, home phone and business
communications solutions. Bell Media is Canada's premier multimedia
company with leading assets in television, radio and digital media.
Bell is wholly owned by Montréal's BCE Inc. (TSX, NYSE: BCE). For more
information, please visit Bell.ca.



The Bell Let's Talk mental health initiative is a national charitable
program that promotes mental health across Canada with the Bell Let's
Talk Day anti-stigma campaign and significant funding for community
care, research and workplace best practices. To learn more, please
visit Bell.ca/LetsTalk.


SOURCE Bell Canada

Image with caption: "Bell's opening a new customer service centre in the Saguenay region, brings 450 new jobs to the community. Were present (left to right): Minister Denis Lebel, Minister Stéphane Bédard, Martine Turcotte (Bell), Minister Sylvain Gaudreault, John Dinardo (Nordia) and Mayor Jean Tremblay. (CNW Group/Bell Canada)". Image available at: http://photos.newswire.ca/images/download/20131129_C6204_PHOTO_EN_34125.jpg

Bell Canada

CONTACT: Media inquiries:Bell
Véronique Arsenault
1 855 391-5263
Veronique.Arsenault@Bell.ca
@Bell_NewsPromotion Saguenay
Ruth Vandal
418 698-3157 ext. 6006
ruth.vandal@saguenay.caNordia
Philip Van Leeuwen
514 923-1469 or 514 415-7071
pvanleeuwen@nordia.ca


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