Comcast Extends Digital Broadcast Transition Rapid Response Program

Comcast Extends Digital Broadcast Transition Rapid Response Program

Company Offers Same-Day Installs To Consumers Still Looking For Digital Solution

BOSTON, June 12 /PRNewswire/ -- On the day the nation's full-power broadcast TV stations transition their signals to a digital-only format, Comcast today announced that its "rapid response team" will continue to perform same-day installations for New England consumers who still need a digital TV solution through June 21.

With the extension of the rapid response effort, consumers who call Comcast weekdays by 12:00 p.m. can get their cable TV service installed by the newly created rapid response team the same day. For calls that come in after 12:00 p.m., installation will be scheduled for the next day. If contacted on weekends, Comcast will schedule an installation for the next day.

"We understand that some consumers still have not yet found the right solution or may be experiencing difficulties with other methods of watching television as local channels have gone digital here in New England today," said Steve Hackley, Senior Vice President of Comcast's Greater Boston Region. "We're extending this program through June 21 to be sure we can help consumers get through this with as little disruption as possible. Our rapid response team is standing by, ready to make the transition as smooth, easy and affordable as possible."

Comcast originally created the rapid response team to support consumers who needed to take last-minute action to get ready in advance of today's digital broadcast transition deadline. Television sets connected to Comcast or to other cable or satellite providers are not affected by the digital transition. Newer TVs that rely on antennas but are already equipped with digital tuners also are not affected.

After today, consumers with older analog television sets that still rely on antennas to receive signals from full-power broadcast TV stations will no longer be able to watch those stations. Potential options for these consumers include purchasing a new TV equipped with a digital tuner, obtaining a digital converter that will enable older analog TVs to receive digital broadcast signals or subscribing to Comcast cable or another cable or satellite TV service.

Last fall, Comcast announced special service pricing and packages for consumers looking for a digital broadcast transition solution:

-- Free Basic Cable service for a year if a consumer also signs up for
Comcast Digital Voice or Comcast High-Speed Internet service;
-- Basic Cable service for a year at the price of $10 per month as a
standalone solution; and

-- Current Comcast customers also can add Basic Cable to additional TVs
at no additional monthly service fee.

In most areas, Basic Cable offers about 20 channels, including broadcast (ABC, CBS, NBC, FOX, Univision, PBS), shopping and local public television channels. Comcast Basic Cable does not require the purchase of any new equipment for cable-ready TVs, so consumers can continue to use their existing TVs and remote controls. Since no antenna is needed, choosing cable also eliminates the worry about potential reception problems associated with using an antenna following the transition.

For more information on the digital broadcast transition, go to www.dtv.gov. For more information on Comcast service and comparisons of Comcast's solutions to other digital-transition solutions, go to www.comcast.com/dtv.

About Comcast Corporation

Comcast Corporation (NASDAQ:CMCSA)(NASDAQ:CMCSK) (www.comcast.com) is the nation's leading provider of entertainment, information and communication products and services. With 24.1 million cable customers, 15.3 million high-speed Internet customers and 6.8 million Comcast Digital Voice customers, Comcast is principally involved in the development, management and operation of cable systems and in the delivery of programming content.

Comcast's content networks and investments include E! Entertainment Television, Style Network, Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV One, ten sports networks operated by Comcast Sports Group and Comcast Interactive Media, which develops and operates Comcast's Internet businesses, including Comcast.net (www.comcast.net). Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

Source: Comcast Cable

CONTACT: Marc Goodman, +1-617-562-4305, Marc_Goodman@cable.comcast.com,
or Jim Hughes, +1-617-562-4340, Jim_Hughes@cable.comcast.com

Web Site: http://www.comcast.com/dtv

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