CallTek Center International Inc. Launches New Hosted Provisioning and Monitoring System for Private Cable Operators

CallTek Center International Inc. Launches New Hosted Provisioning and Monitoring System for Private Cable Operators

IRVINE, Calif., March 16 /PRNewswire/ -- CallTek Center International Inc. ("CallTek") today announced that it will provide broadband provisioning services, 24x7 network monitoring and multilingual end-user technical support for small to mid-tier cable operators. CallTek has chosen Promptlink Communications' ("Promptlink") broadband software solutions to power this new hosted solution. The broadband provisioning service offered through CallTek comes at a time of limited options for private cable operators looking to outsource their broadband provisioning requirements. Recent industry consolidations in the Hosted Solution category have created customer fallout and a need for alternative offerings.

CallTek is a company highly specialized in providing 24x7 end-user technical support and network monitoring for broadband and cable TV services specific to the multi-dwelling and hotel industry. Promptlink is a well-known provider of software applications for the management of cable broadband networks and equipment.

The combination of Promptlink's industry-known Integrated Provision System(TM) (IPS) and Cable Plant Monitoring System(TM) (CPM) and CallTek's highly experienced staff of helpdesk and customer service representatives at its 24x7 call center creates one of the industry's most complete hosted broadband provisioning and monitoring offerings for private cable operators. Now cable operators can look to a single source for seamless turnkey provisioning, monitoring, technical support, and customer service. This allows the PCO's and SSO's to focus on expanding their business, reducing costs, and increasing customer satisfaction.

Ken Wang, president of CallTek, commented: "By combining our support services with Promptlink's system, we have not only created a one-stop shop for PCO's and SSO's looking to outsource broadband provisioning, network management, technical support and customer services, but also have given them a viable and cost-effective alternative to the few options available now to them."

Dr. Foad Towfiq, president and founder of Promptlink, elaborated: "We are very excited to provide CallTek with the tools to serve small and medium-sized cable operators with a powerful hosted solution. Features previously only available to large MSO's will now be available for any size operator, and the CallTek support network will provide the human element to truly level the playing field. The consumer really stands to benefit from CallTek's offerings."

About Promptlink Communications

Promptlink Communications has been providing software and system integration solutions to the cable broadband industry since 1994. Promptlink currently offers a cost-effective suite of software applications for management, monitoring and provisioning of cable broadband networks and equipment. Promptlink's unique technologies have been developed through the experience of many years of systems integration and network management.

Promptlink Communications is a privately held company headquartered in Oceanside, California, with offices in other parts of North America, Latin America and Europe. For additional information, please contact Christopher J. Boring: (Tel) 760.688.4022 ext. 729, (email) chris.boring@promptlink.com.

About CallTek Center International Inc.

CallTek Center International Inc. is a 24x7 technical support and customer service call center specializing in supporting broadband and cable TV services for the multi-dwelling and hospitality industries. CallTek's support services include a 24x7 service desk with technical support, billing support, and up-sell services, plus 24x7 network monitoring, 24x7 NOC services, incident and problem management, and web-based reporting. CallTek currently supports over 600,000 units and subscribers. For additional information, please contact Craig Case: (Tel) 209.768.5967, (email) craig_case@calltekcenter.com.

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.

Source: CallTek Center International Inc.

CONTACT: Craig Case of CallTek Center International Inc.,
+1-209-768-5967, craig_case@calltekcenter.com; or Christopher J. Boring of
Promptlink Communications, +1-760-688-4022 ext. 729,
chris.boring@promptlink.com

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