CallTek and GLDS Announce Call Center Alliance

CallTek and GLDS Announce Call Center Alliance

IRVINE, Calif., Dec. 15 /PRNewswire/ -- CallTek Center International Inc., ("CallTek"), today announced that it has entered into an agreement with Great Lakes Data Systems ("GLDS") to offer call center support to GLDS cable operators worldwide. Tighter budgets and a desire for 24/7 customer service have sparked growing operator interest in GLDS' lower-cost software solutions, as well as interest in outsourced call centers from companies who offer voice, video, and data services.

GLDS partnered with CallTek to complement its industry-leading billing, subscriber management, and provisioning software. Live operator support services, 24/7 network monitoring, and multilingual end-user technical support are now available to hundreds of cable operators who use the GLDS software. CallTek personnel recently completed training on the WinCable(R) billing system, in preparation for supporting small and mid-sized cable operators.

"Our cable operators needed more than just a generic answering service. CallTek's proven track record in technical support for cable modems and other advanced services was an important criteria for us," according to Lon Rosado, GLDS President. "Cost and quality of service were also key considerations," he continued, "and CallTek gives cable operators the experience and affordability they need in an outsourced call center." By directly accessing the GLDS software, CallTek personnel are able to do real-time inquiries, update customer records, and provision services instantly.

Ken Wang, President of CallTek, commented, "We are very pleased to be working side by side with an industry leader like Great Lakes Data Systems. We have over 300 trained call center personnel to provide cable customers with billing and technical support. At the same time, our sales staff can increase revenues for operators, and reduce their expenses. The combination of GLDS software and CallTek services will help operators to grow their subscriber base, expand customer service offerings, and reduce total costs -- all critical needs in this economy."

Low-cost startup options featuring "Painless Data Conversion" by GLDS are available to cable operators worldwide, including members of the NCTC, CCSA, and CCTA. GLDS customers are also eligible for most favored nations pricing on CallTek support services.

About Great Lakes Data Systems

Great Lakes Data Systems, Inc. is a leading cable industry developer of billing, subscriber management, and provisioning applications for Windows(R) and Linux platforms. In-house and ASP/Internet products include Billing, Inventory, Work Order Management, Digital Authorization, PPV, IPTV, VoIP, DOCSIS-compliant Cable Modem Provisioning, VOD, Credit Card/ACH payment and Web-Enabled Customer Self Care. GLDS has installed software for over 300 systems in 49 of 50 U.S. States and 38 foreign countries since 1980. For more information, please call 800.882.7950, or email sales@glds.com. GLDS website is http://www.glds.com/

About CallTek Center International

CallTek Center International Inc. is a 24/7 technical support and customer service call center specializing in broadband and cable TV support services for the multi-dwelling and hospitality industries. CallTek's offerings include a 24/7 service desk with technical support, diagnostics and provisioning, billing support, and up-sell services, plus 24/7 network monitoring, 24/7 NOC services, incident and problem management and web-based reporting. CallTek currently supports over 600,000 units and subscribers. For additional information, please call 949.268.9199, or email sales@calltekcenter.com. CallTek website is http://www.calltekcenter.com/

Contact:

Ken Wang
949-268-9199
ken_wang@calltekcenter.com

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.

Source: CallTek Center International Inc.

CONTACT: Ken Wang of CallTek Center International Inc., +1-949-268-9199,
ken_wang@calltekcenter.com

Web site: http://www.calltekcenter.com/
http://www.glds.com/

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