Virtual Hold Technology Enters into Formal Partnership with Time Warner Cable

Virtual Hold Technology Enters into Formal Partnership with Time Warner Cable

Move Strengthens the Cable Operator's Commitment to Customer Service

AKRON, Ohio, Oct. 16 /PRNewswire/ -- Virtual Hold Technology, LLC (VHT), the leading developer of virtual queuing solutions, announced today that it has entered into a formalized partnership with Time Warner Cable Inc. that will facilitate the inclusion of the Virtual Hold(R) solution to all of its contact centers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20070619/CLTU033LOGO )

The Virtual Hold software solution is currently installed in 10 divisions. This agreement demonstrates Time Warner Cable's commitment to elevating the customer experience and sets the groundwork for future Virtual Hold installations at other Time Warner Cable sites.

The Virtual Hold solution includes the award-winning Concierge(TM) and Rendezvous(TM) products that enable contact centers to virtually eliminate hold time. The Virtual Hold software educates callers of their estimated wait time and gives them the choice to remain on hold or receive a callback when it's their turn to speak with an agent; other features include scheduled callbacks and website integration.

Time Warner Cable is the second largest cable operator in the United States serving 14.7 million customers. For more information, visit www.timewarnercable.com

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

Free Interactive Demonstration: 888-412-2214
Experience what your customers experience with Virtual Hold.

Media Contact: Adrienna M. Frazer
afrazer@virtualhold.com

Photo: http://www.newscom.com/cgi-bin/prnh/20070619/CLTU033LOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com
Source: Virtual Hold Technology, LLC

CONTACT: Adrienna M. Frazer of Virtual Hold Technology, LLC,
afrazer@virtualhold.com

Web site: http://www.virtualhold.com/
http://www.timewarnercable.com/

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