Cox Ranked Highest Among Business Data Providers In J.D. Power and Associates Study

Cox Ranked Highest Among Business Data Providers In J.D. Power and Associates Study

~ Cox Leads All Providers in Small/Midsize Business Segment ~

CHESAPEAKE, Va., Aug. 18 /PRNewswire/ -- Cox Business recently announced that it leads all providers of small and midsize business data solutions in customer satisfaction. Cox's overall rating leads all other providers, including traditional telecommunications providers and other multiple system cable operators (MSOs). This was announced through J.D. Power and Associates 2008 Major Provider Business Telecommunications Study(SM).

Cox ranked high in the following categories: performance and reliability; account executives; billing; and cost of service and customer service.

"We are proud to have achieved this major accomplishment. Businesses rely on data services to link them to critical information sources, key suppliers, remote work sites, customers and to serve as a virtual storefront via e-commerce. Cox remains focused on delivering a broad array of reliable solutions that help businesses operate more effectively. We are pleased that our efforts to serve as the preferred and trusted provider of business services are recognized nationally in the latest J.D. Power and Associates study," said Michael Braham, Vice President, Cox Business Hampton Roads.

Braham added, "Just last week, Cox Business launched a campaign focused on the business broadband product, and for current Cox Business Internet customers, we recently upgraded their Internet speed for free. These are more examples of how we focus on service and value for our customers."

Other Cox accomplishments include the following: In 2007, Cox became the first multiple system cable operator to enter the top tier of U.S. business Ethernet providers, according to Vertical System Group; Cox was also recognized in J.D. Power and Associates' 2006 Major Provider Business Telecommunications Services Study(SM) - Data for highest customer satisfaction among small/midsize business data service providers in the nation.

The 2008 Major Provider Business Telecommunications Services Study is based on responses from 2,422 business customers with telecommunications data services at small/midsize and large enterprise businesses in the United States and includes evaluation of their data service providers. The study was fielded in March and April 2008.

Additional information on the J.D. Power and Associates 2008 Major Provider Business Telecommunications Study(SM), including full ranking charts, is available online at http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008073 .

For more information, contact Felicia Blow at 222-8432 or felicia.blow@cox.com.

About Cox Communications:

Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.

First Call Analyst:
FCMN Contact:

Source: Cox Communications

CONTACT: Felicia Blow, +1-757-222-8432, felicia.blow@cox.com, or Leigh
Woisard +1-757-222-8496, leigh.woisard@cox.com, both of Cox Communications

Web site: http://www.cox.com/
http://www.coxmedia.com/
http://www.coxbusiness.com/

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