Cable Triumphs as Best Consumer ISP

Cable Triumphs as Best Consumer ISP

ISPA Commends Improved Customer Service

LONDON, February 16/PRNewswire-FirstCall/ -- ntl Telewest - now Virgin Media (NASDAQ: VMED) - scooped the most coveted
award for consumer facing ISPs at the annual Internet Services Providers'
Association (ISPA) Awards, held in London last night.

The cable company beat off competition from the likes of Orange and
Tiscali to be crowned Best Consumer ISP. The award recognises the ISP that
demonstrates outstanding value for money and customer care alongside a
gruelling three-month monitoring period to measure service delivery and
network performance.

An ISPA spokesperson, said: "The judges were impressed with ntl
Telewest's good technical delivery and its investment in customer services
over the past year. The judges also felt that ntl Telewest's packages give
consumers a good choice of services available in the broadband market."

Ernie Cormier, chief commercial officer of Virgin Media, added: "With
many companies jumping on the broadband wagon we're proud to be recognised as
the UK's number one - providing consumers with quality and good value for
money.

"This award is further evidence of the improvements we made prior to the
launch of Virgin Media and has been achieved with the hard work and effort of
all our staff. This is just the beginning and we intend to build on this
award to ensure we continue to deliver outstanding value, content and a great
broadband experience for all our customers."

Virgin Media, a major new force in entertainment and
communications, launched last week, pledging to shake up the industry and to
offer consumers quality, value, innovative products and outstanding customer
service.

For the first time, one company can deliver a simple, one-stop solution
to meet consumers' entertainment and communications needs, providing
cutting -edge digital TV services, unlimited broadband, home phone and a
feature-packed mobile service. To find out more about Virgin Media services,
consumers can visit www.virginmedia.com.

Notes to Editors

Virgin Media is an innovative and pioneering UK entertainment and
communications business. For the first time consumers can get everything they
need from one company - the UK's only quad play of TV, broadband, phone and
mobile plus the most advanced TV on demand service available, the UK's first
high definition TV service and V+, our high specification personal video
recorder. We're the UK's most popular broadband provider, the largest virtual
mobile network operator and the second largest provider of pay TV and home
phone.

Virgin Media is the largest Virgin company in the world and has almost 10
million customers (5m cable, 4.5m Virgin Mobile, 250,000 virgin.net). To find
out more visit www.virginmedia.com/presscentre

Media contacts:

John Moorwood, +44-(0)1256-752-670 or john.moorwood@virginmedia.co.uk

Alex Legg, +44-(0)1256-752-677 or alexandra.legg@virginmedia.co.uk

Source: Virgin Media

Media contacts: John Moorwood, +44-(0)1256-752-670 or john.moorwood@virginmedia.co.uk; Alex Legg, +44-(0)1256-752-677 or alexandra.legg@virginmedia.co.uk

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