Cable One Extends Relationship With Amdocs to Continue Its Record of Excellent Customer Service
Cable One Extends Relationship With Amdocs to Continue Its Record of Excellent Customer Service
Amdocs Helps Cable One Rapidly Deliver New Products and Offer Bundled Packages at Low Cost
ST. LOUIS, Sept. 20 /PRNewswire-FirstCall/ -- Amdocs (NYSE:DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), announced today that Cable One, a service provider continually recognized for superior customer satisfaction, has extended its relationship with Amdocs for another three years. Amdocs will continue to provide customer management and billing solutions to help Cable One offer innovative, reliable services and responsive customer support to its 720,000 subscribers. For the past three years, Cable One has been ranked among the top three cable companies in terms of overall customer satisfaction by J.D. Power and Associates.
The contract extension will assist Cable One in offering bundled services in each of its operating regions and support the company's goal of being a low-cost provider of basic cable, digital cable and high-speed Internet services. Amdocs solutions handle a number of customer-facing and operations support business processes for Cable One, including order entry, service provisioning, billing and bill statement design. Cable One has integrated these solutions into its core business operations, from field operations to customer service and billing, and as a result, the provider delivers a better experience to its customers at every interaction.
"Amdocs has proven to be a trusted partner over the years by being extremely responsive and focused on ensuring we maintain our customer focus," said Pat Dolohanty, vice president / treasurer at Cable One. "Cable One prides itself in outstanding customer service and support, and our relationship with Amdocs has been a key element in our success in the marketplace."
Amdocs' solutions have been supporting Cable One's customer management operations since 1978. From supporting basic cable service to digital and broadband services, Amdocs has helped the company adapt to changes in the cable industry.
"As the cable industry undergoes intense competition, superior customer satisfaction will increasingly become a determining factor in a company's market leadership," said Michael Matthews, chief marketing officer for Amdocs. "Cable One's commitment to delivering an intentional customer experience helps ensure the company's ongoing success and growth."
About Amdocs
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of more than $2 billion in fiscal 2005, Amdocs has approximately 15,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2005, filed on December 28, 2005 and our quarterly 6-K furnished on February 15, May 15 and August 15, 2006.
Media Contacts:
Amdocs
Runi Krishnamurty
Access Communications for Amdocs
Tel: +1-917-522-3507
E-Mail: rkrishnamurty@accesspr.com
Source: Amdocs
CONTACT: Runi Krishnamurty of Access Communications, +1-917-522-3507, or
rkrishnamurty@accesspr.com, for Amdocs
Web site: http://www.amdocs.com/
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