ServiceWare Announces Completion of Reverse Split and Ticker Symbol Change to "SVWN" Effective February 4, 2005

ServiceWare Announces Completion of Reverse Split and Ticker Symbol Change to "SVWN" Effective February 4, 2005

PITTSBURGH, Feb. 3 /PRNewswire-FirstCall/ -- ServiceWare Technologies, Inc. (BULLETIN BOARD: SVWN) , a provider of knowledge-powered support solutions, today announced that the company has completed its reverse split and that the company's common stock will commence trading under the symbol "SVWN" on the over the counter bulletin board as of the beginning of business on Friday, February 4, 2005.

The new symbol results from the completion of a previously announced one (1) for ten (10) reverse stock split which the company undertook in an effort to begin meeting certain NASDAQ listing qualifications. On a pre-split basis, ServiceWare had 52,522,452 shares of common stock outstanding as of February 2, 2005. As a result of the reverse split, every ten (10) shares of common stock has been combined into one (1) share of common stock and the total number of issued and outstanding shares of common stock will be reduced to approximately 5,252,245 shares.

The reverse stock split affects all ServiceWare Technologies, Inc. common stock, stock options, and warrants outstanding immediately prior to the record date of the reverse stock split. The ticker symbol SVCW will no longer be used for trading ServiceWare stock.

About ServiceWare Technologies, Inc.

ServiceWare Technologies, Inc. is a provider of knowledge-powered applications for customer service and IT support. ServiceWare empowers organizations to deliver superior service while reducing costs. ServiceWare's problem resolution software, ServiceWare Enterprise(TM), enables agents and end-users to quickly find accurate and consistent answers to even the most complex problems -- in the call center, help desk or via Web self-service. ServiceWare's patented self-learning and organizing search technology, the Cognitive Processor(R), adapts based on usage. Its easy-to-use knowledge management tools allow agents to access both structured and unstructured knowledge sources and contribute new solutions in the workflow, ensuring a robust knowledge base solution. Leading organizations have implemented ServiceWare software, including EDS, H&R Block, Cingular Wireless, Green Mountain Energy, Reuters and QUALCOMM. Learn more today by visiting http://www.serviceware.com/ or call 1.800.572.5748. Outside North America, call our international office at +(44) 01280.82.6345.

Kent Heyman Al Palombo
Chief Executive Officer Investor Relations
ServiceWare Technologies, Inc. Cameron Associates
(412) 222-4450 Ext.1236 (212) 554-5488
kheyman@serviceware.comal@cameronassoc.com


Source: ServiceWare Technologies, Inc.

CONTACT: Kent Heyman, Chief Executive Officer of ServiceWare
Technologies, Inc., +1-412-222-4450, Ext. 1236, or kheyman@serviceware.com ;
or Al Palombo, Investor Relations of Cameron Associates, +1-212-554-5488, or
al@cameronassoc.com

Web site: http://www.serviceware.com/


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