Peregrine Systems(R) Deepens Commitment to ITIL as Gold Sponsor of Pink Elephant's IT Service Management Conference

Peregrine Systems(R) Deepens Commitment to ITIL as Gold Sponsor of Pink Elephant's IT Service Management Conference

* Executive Shares ITIL Best Practices for Sarbanes-Oxley Compliance

* ITIL-Certified Professional Services and Solutions Consultants Deliver Extensive Expertise to Global Enterprises

SAN DIEGO, Feb. 7 /PRNewswire-FirstCall/ -- Peregrine Systems, Inc. , a leading provider of enterprise asset and service management solutions, deepens its commitment to the ITIL (Information Technology Infrastructure Library) framework as the one of the top sponsors of Pink Elephant's Ninth Annual Information Technology Service Management (ITSM) conference, which is held from Feb. 6-9 in Orlando, Fla.

(Logo: http://www.newscom.com/cgi-bin/prnh/20031119/SDPERELOGO)

At this conference, Ed Chopskie, Peregrine's area vice president for enterprise technical marketing, will lead a pragmatic discussion on how an ITIL-based service management initiative can enable enterprises to comply with the Sarbanes-Oxley Act of 2002. The company will also demonstrate its industry-leading service management solutions at the conference. These solutions integrate best-practice processes and technology across an organization to ensure service levels within a complex and demanding IT service environment.

"As organizations look to solve some of their biggest problems such as risk mitigation against viruses and service desk consolidation to optimize operations, adopting ITIL processes can deliver substantial efficiencies and improve system availability," said Martyn Birchall, Peregrine's director of product marketing and an "ITIL Service Manager," the highest level of ITIL certification.

Birchall continued, "Peregrine is fully dedicated to the ITIL framework, supporting ITIL processes in our products and through the expertise provided by our professional services and solution consultant teams. We will continue to invest training and certification to deliver proven ITIL-based best practices to our customers." Pink Elephant has certified Peregrine's entire global team of professional services and solution consultants to implement ITIL-based solutions. In fact, a majority of the company's service management consultants are certified at the advanced "ITIL Practitioner" level. Pink Elephant has also awarded ITIL Service Support Enhanced PinkVerify(TM) certification to ServiceCenter(R), Peregrine's flagship service management product.

The unique advantage of Peregrine's service management solutions is the ITIL-based Active CMDB (configuration management database), a critical component of any change management initiative. Using open, well-defined APIs, Peregrine's Active CMDB automatically delivers accurate and comprehensive updates about current network and systems configuration. It consolidates data from multiple data sources and applications -- including Peregrine's discovery technologies and other network, systems and event management tools -- and automatically shares and updates data between service and asset management processes.

Peregrine's Active CMDB also maximizes the value of the data by leveraging ServiceCenter's ITIL-based configuration management best-practice workflows as well as analytics and reporting capabilities within an open environment. As a result, global organizations are able to make intelligent business decisions to optimize IT performance.

In his presentation titled "Sarbanes-Oxley & Its Effect On Your IT Asset & Service Management," Chopskie will demystify section 404, which requires publicly-traded U.S. companies to document internal processes as part of an internal controls report accompanying their annual reports. As IT leaders are struggling to understand what IT auditors and section 404 project teams require of them, Chopskie will help illustrate how specific ITIL-based processes can address those issues and complement their service and asset management initiatives. The presentation is scheduled for Tuesday, Feb. 8 from 2:35 to 3:30 p.m. EST. For more information, please visit: http://www.pinkelephant.com/conference/.

About Peregrine

Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific business problems. These solutions make it possible for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers, and gain greater visibility into how their IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.

Founded in 1981, Peregrine Systems has sustained a rich tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts business from offices in the Americas, Europe and Asia Pacific. For more information, please visit: www.peregrine.com.

Peregrine Systems and ServiceCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. All other marks are the property of their respective owners.

Media Relations Contacts:
MeeLin Nakata
Peregrine Systems, Inc.
(858) 720-5609
meelin.nakata@peregrine.com

Linda Findley
Text 100
(415) 593-8400
peregrine@text100.com

Investor Relations
Contact:

Heidi Flannery
Ficomm
(503) 203-8808 ext. 103
Heidi.flannery@ficomm.com

PRNewswire-FirstCall -- Feb. 7

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20031119/SDPERELOGO
PRN Photo Desk, photodesk@prnewswire.com
Source: Peregrine Systems, Inc.

Web site: http://www.peregrine.com/
http://www.pinkelephant.com/conference


-------
Profile: intent