CSG Systems' Workforce Express Reaches 20 Million Broadband and DBS Subscribers Nationwide

CSG Systems' Workforce Express Reaches 20 Million Broadband and DBS Subscribers Nationwide

CSG Delivers New Product Enhancements to Enable Broadband and Direct Broadcast Satellite Operators to Master Technician Routing and Scheduling

ENGLEWOOD, Colo., Feb. 1 /PRNewswire-FirstCall/ -- Global billing and customer care solutions provider CSG Systems (NASDAQ:CSGS) today announced that its CSG(R) Workforce Express product now reaches 20 million broadband and Direct Broadcast Satellite (DBS) customers nationwide.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)

CSG's Workforce Express(R) solution addresses one of the most costly and complex aspects of a broadband or DBS service providers' business -- getting the right technician to the right job at the right time. The solution allows dispatchers and field technicians to access and more efficiently complete installation and service-oriented tasks and wirelessly send field updates back to the home office.

CSG is now the largest provider of workforce management services to the nation's broadband and DBS operators, supporting 32,500 technicians and 2,600 dispatchers by automatically scheduling, dispatching and routing technicians as they provide on-site customer service.

CSG continues to enhance the product, and has adapted Workforce Express to work with any billing system. This month, CSG will also release new features into the product designed to enhance its existing capabilities to allow the service provider to better analyze routes that technicians take to jobs and to automatically assign technicians with specialty skills to specific jobs through simple coding in the product. In addition, technicians will have access to a new version of TechNet, an application that allows technicians to view and enter customer information through wireless devices from the job site. Enhancements will shorten the learning curve of technicians moving from a paper-based system to an electronic-based system by replicating the look and feel of job-site forms on TechNet input screens.

"As broadband and DBS operators add more services to their portfolios, customer care will become increasingly critical to their success, particularly the face-to-face customer interactions that occur between a technician and subscriber," said Mike Smith, co-founder and managing director, Stratecast Partners. "Applications like Workforce Express empower operators to dispatch the right technician to the right job at the right time based on skill set and location. Doing so enables operators to provide enhanced levels of customer service and achieve competitive differentiation in the process. Workforce Express is a critical investment that pays for itself in expense reduction and improved customer satisfaction."

CSG provides its Workforce Express application to the nation's leading DBS and broadband operators including Time Warner and Bright House Networks.

About CSG Systems

With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ:CSGS). CSG and its wholly-owned subsidiaries serve telecommunications service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. For more information, visit our website at www.csgsystems.com.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com
Source: CSG Systems

CONTACT: Elise Brassell, +1-303-804-4962, elise_brassell@csgsystems.com,
or Liz Bauer, +1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems

Web site: http://www.csgsystems.com/


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