Proficient Systems Receives WizKids CRM Award

Proficient Systems Receives WizKids CRM Award

Proficient and Its Customer Inter-Tel Receive First Annual Award From Beagle Research

ATLANTA, Jan. 31 /PRNewswire/ -- Proficient Systems Inc., a provider of technology that helps companies increase the return on their Web investment by converting more visitors into buyers, today announced the company is a recipient of Beagle Research Group's first annual CRM WizKids Award for advancing the frontiers of customer relationship management. A Proficient customer, Inter-Tel Inc., also received a WizKids award based on a Proficient CRM deployment at Inter-Tel.

"Proficient is committed to enhancing the overall customer experience by helping companies more efficiently identify valuable online customers and connect them with agents for assistance," said Greg Freishtat, CEO, Proficient Systems. "We commend Beagle Research for initiating an award that recognizes the increasing importance of customer relationship management strategies."

"In creating the WizKids award, Beagle Research set out to find new and innovative solutions from emerging CRM companies that fly below radar but make an impact on the market," said Denis Pombriant, founder and managing principal, Beagle Research Group. "Proficient Systems takes a very different approach to enabling online customer interaction. The analytics incorporated in their solution significantly improve key processes that not only increase customer satisfaction levels but positively impacts sales."

Beagle Research, a consulting and market research organization focused on emerging companies and technologies that will have an important impact on the way business is conducted in the years ahead, profiles Proficient and other award recipients in the report "CRM WizKids: Taking CRM to the Next Level" that Beagle Research Group issued today. To identify CRM WizKids, Beagle sent a questionnaire to multiple companies with solutions in the CRM "sweet spot," or in close proximity, to learn what was unique about their product, what the company goals are and if they are being met. The 11 award recipients were chosen based on their responses and in-depth customer interviews.

Proficient customer Inter-Tel Inc., a leading provider of voice and converged communications solutions for enterprises, needed a better way to connect with the 20,000 unique visitors who browse the Inter-Tel Website each month and identify potential sales leads that went unnoticed. Six months after deploying Proficient's solution, Inter-Tel customers showed an 80 percent customer satisfaction level in doing business with Inter-Tel online and Inter-Tel was able to identify and follow up on a significant number of new leads.

The Proficient/Inter-Tel case study is available online at www.proficient.com and the complete Beagle Research report is available at www.beagleresearch.com and at www.bitpipe.com .

About Proficient Systems, Inc.

Headquartered in Atlanta, Proficient Systems, Inc. is helping industry-leading companies better monezite their Web presence by converting visitors into buyers. The Proficient solution utilizes sophisticated data mining algorithms to track and analyze the behavior of Web site visitors in real time, and then intelligently approaches visitors with the appropriate sales or service professional based on the company's specific business objectives. Proficient's real-time data mining engine determines the most valuable customers and engages them with chat and collaboration technologies, allowing companies like Bank of America, ELOAN, E*Trade, Huntington National Bank, and Seibel to experience increased revenue, improved productivity, and enhanced customer satisfaction. For more information, visit www.proficient.com .


Source: Proficient Systems, Inc.

CONTACT: Theresa Chavez of Ketchum, +1-415-984-6138, or
Theresa.Chavez@ketchum.com, for Proficient Systems, Inc.

Web site: www.bitpipe.com

Web site: www.beagleresearch.com

Web site: www.proficient.com


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