IEX Wins Customer Inter@ction Solutions(R) Magazine's 2004 Product of the Year Award; TotalView(R) Workforce Management Honored for Outstanding Innovation

IEX Wins Customer Inter@ction Solutions(R) Magazine's 2004 Product of the Year Award; TotalView(R) Workforce Management Honored for Outstanding Innovation

RICHARDSON, Texas, Jan. 25 /PRNewswire/ -- IEX Corporation, a Tekelec company (NASDAQ:TKLC), today announced its TotalView Workforce Management system version 3.8 was named as a recipient of the 2004 Product of the Year Award presented by Customer Inter@ction Solutions magazine.

"We are pleased that Customer Inter@ction Solutions has chosen IEX again this year to receive this prestigious award," said Debbie May, president of IEX. "We rely on customer feedback to drive product innovation. This award further demonstrates our ability to translate that feedback into solutions that solve real world problems facing contact center managers today."

IEX is a leading provider of workforce management and business optimization technology for contact centers. Customer Inter@ction Solutions magazine, part of Technology Marketing Corporation (TMC(R)), has been a leading publication covering the CRM, contact center and teleservices industries since 1982.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. "IEX has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

The 2004 Product of the Year Award winners were announced in the January 2005 issue of Customer Inter@ction Solutions magazine.

TotalView also earned IEX Best in Show at the 16th Annual ICCM Conference and Exposition in August 2004 and Best In Class in the Sixth Annual CRM Advocate User's Choice Awards in October 2004.

About TotalView

The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX

IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers' success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com/ .

About TMC

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com/ for more details.


Source: IEX Corporation

CONTACT: public relations, Angela Ticknor of IEX Corporation,
+1-972-301-1209, or angela.ticknor@iex.com ; or investor relations, Michael
Attar of Tekelec, +1-818-880-7821, or michael.attar@tekelec.com

Web site: http://www.iex.com/
http://www.tmcnet.com/


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