QualitySmith Exemplifies New Internet Service Companies

QualitySmith Exemplifies New Internet Service Companies

WALLA WALLA, Wash., Dec. 21 /PRNewswire/ -- The Internet pervades more and more of American life, and it goes far beyond finding a Christmas present on eBay. Service industries are increasingly common, supplying consumers with information and even setting up appointments with area merchants.

One such Internet company, QualitySmith, a subsidiary of RBS Interactive, continues to expand its current services into the growing home improvement market. It also adds a stronger customer interaction flavor to the mix.

QualitySmith, like its competitors ServiceMagic and ImproveNet, works with homeowners by linking them directly to qualified, prescreened contractors in several construction fields. A homeowner will go online to research a contractor for a home-improvement project, entering information in order to get a bid. But here QualitySmith has chosen a different method of doing business.

"We're unique among home improvement contractor companies," said QualitySmith CEO Robert Schmidt. "Most sites take information from the customer and automatically forward it to contractors without any human involvement. We have a team of specialists matching contractors to customers and scheduling appointments by phone."

Customers appreciate QualitySmith's personal touch. "I got tired of receiving leads from other companies that had nothing to do with the kind of business I run," said a contractor in Washington. "I didn't want to waste my time, and QualitySmith takes that seriously."

"I appreciate all the hard work and follow through," writes another customer in California. "QualitySmith really stands out in regards to customer service and care."

Contractors like showing up for scheduled appointments - rather than simply receiving leads via e-mail or phone. "We've never had the closing rate we have with QualitySmith appointments. Ever. It's amazing," says contractor Jack Randall.

"Every company needs a way to make itself unique," said QualitySmith Vice- President Rhonda Donnelly. "In this industry, customer service is what makes us unique. ServiceMagic and others provide an adequate service, but we want to do better. We want customers to know they're being listened to, and we want to make sure only the right kind of contractor is put in touch with the customer. We monitor the process to make sure it's done right."

QualitySmith is one of a growing number of home improvement service companies, including industry leader ServiceMagic, a subsidiary of Interactive Corp. Other Internet home improvement companies include ImproveNet, HomeImprovementPortal.com, and ContractorNet.

Contractors and homeowners can access QualitySmith at http://www.qualitysmith.com/. Some of their other sites include HeatingSmith (HVAC), SidingSmith, HomeWindowSmith, PlumbingSmith, RemodelSmith, and PaintingSmith. An estimated 200 additional home-improvement categories are planned for the next 18 months.

Contact:

Michael Staudinger
1-800-525-5567
Michael.staudinger@rbsinteractive.comhttp://www.qualitysmith.com/

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.


Source: QualitySmith

CONTACT: Michael Staudinger, QualitySmith, +1-800-525-5567,
Michael.staudinger@rbsinteractive.com

Web site: http://www.qualitysmith.com/


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