Award-Winning Prescription: AltiGen Honored With League of American Communications Professionals Award for Customer-Focused Article

Award-Winning Prescription: AltiGen Honored With League of American Communications Professionals Award for Customer-Focused Article

FREMONT, Calif., Dec. 20 /PRNewswire-FirstCall/ -- The spotlight is shining on AltiGen(R) Communications, Inc. (NASDAQ:ATGN) and its customer Consultants in Gastroenterology (CIG) after AltiGen was honored with a League of American Communications Professionals 2004 Spotlight Award for a customer case study feature. AltiGen Communications, a leading manufacturer of VoIP telephone systems and VoIP call center solutions, was recognized for the customer-focused case study, "VoIP Prescription Cures Ailment," which highlighted CIG's technology transition from using outdated and isolated telephony systems to a seamless, multi-location AltiGen Communications solution.

Award-Winning Case Study Highlights

Consultants in Gastroenterology was looking for a VoIP-based system to replace eight different phone systems and more than 100 individual phone numbers across seven office locations. CIG's goal -- a unified, scalable phone system that could be maintained in-house -- became reality with AltiGen's AltiServ Office III system, AltiView employee communications productivity software and AltiServ Contact Center products. The result: CIG now has one main phone number, from which all communications emanate, serving 125 staff members and handling the more than 1,000 calls that stream into the organization's call center each day.

"We used to spend between $2,000 and $3,000 a year in maintenance costs with our old system," said David Schulman, manager of IT for CIG. "That has been eliminated since we implemented AltiGen's system, as we now do maintenance and changes ourselves. We used to get patient complaints about not being able to reach someone live. Not anymore."

The AltiGen and Consultants in Gastroenterology case study article-written by AltiGen's PR firm, Eastwick Communications -- was published in the July 2004 issue of Communications News. "VoIP Prescription Cures Ailment" received LACP Spotlight Awards Honors in the Print, Video and Web PR Competition and was recognized for "narrative content quality," "message relevance" and "creativity."

According to the League of American Communications Professionals LLC (LACP), an organization dedicated to supporting and recognizing excellence in the practice of professional communications, the 2004 Spotlight Awards Print, Video & Web PR Competition drew more than 850 entries and "competition was exceptionally tough." Entries were judged by communications professionals affiliated with LACP and award results are based on the judging of submissions within peer-level competition classes.

To view AltiGen article in Communications News: http://www.comnews.com/stories/articles/0704/0704voice_net.htm .

For more on LACP 2004 Spotlight Award: http://www.lacp.com/2004spotlight/competition.htmhttp://www.lacp.com/2004spotlight/C11.HTM

About AltiGen Communications

AltiGen Communications, Inc. is a leading manufacturer of IP Telephony and Contact Center systems. The company designs, manufactures and markets next generation, IP-PBX telephone systems and IP contact centers that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiGen Communications products are available from authorized resellers. AltiGen's AltiServ(TM) has been recognized for excellence with more than 40 industry awards since 1996. Deloitte & Touche(R) has named AltiGen as the 111th fastest growing company in the U.S. AltiGen Communications remains the leading manufacturer of delivered next-generation business telephony for the SMB market and is a certified Microsoft(R) Gold ISV.

For more information, call 1-888-ALTIGEN or visit the Web site at www.altigen.com.

ABOUT LACP

League of American Communications Professionals LLC (LACP) was established in 2001 in order to create a forum within the public relations industry that facilitates discussion of best-in-class practices within the profession while also recognizing those who demonstrate exemplary communications capabilities. As part of this goal, LACP hosts a free monthly newsletter distributed via e- mail and quarterly competitions that target various disciplines within the communications field. Currently, more than 30,000 subscribers receive the monthly newsletter, which shares best practices; provides tools, tips, and resources to professionals; and hosts various forums to discuss industry trends and challenges. The quarterly competitions routinely include hundreds of entries from some of the most recognized organizations throughout the world. Visit LACP on the Worldwide Web at www.lacp.com.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued acceptance of our Voice over IP solutions by companies similar to Consultants in Gastroenterology in the small-to-midsize marketplace. These statements reflect management's current expectations. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the Company's 10-K for the year ended September 30, 2003 and the recent 10Q for the quarter ending June 30, 2004. AltiGen assumes no obligation to update the forward-looking information contained in this press release. All product or service names mentioned herein are the trademarks of their respective owners.


Source: AltiGen Communications, Inc.

CONTACT: James Puchbauer of AltiGen Communications, Inc.,
+1-510-252-9712, or jimp@altigen.com; or Becky Quinlan of Eastwick
Communications, +1-650-480-4032, or becky.quinlan@eastwick.com, for AltiGen
Communications, Inc.

Web site: http://www.lacp.com/

Web site: http://www.altigen.com/


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