DoubleClick Leverages Mercury to Optimize Service Level Agreements

DoubleClick Leverages Mercury to Optimize Service Level Agreements

DoubleClick Quality of Service Group Migrates SLA Technology and Processes to Mercury

MOUNTAIN VIEW, Calif., Nov. 30 /PRNewswire-FirstCall/ -- Today, Mercury Interactive Corporation (NASDAQ:MERQ), the global leader in business technology optimization (BTO), announced that DoubleClick Inc. (NASDAQ:DCLK), a leading provider of tools for advertisers, direct marketers and Web publishers, has implemented Mercury application management offerings to help achieve a consistent high-quality of service for both internal and external customers.

"DoubleClick handles about three billion transactions a day, which requires a lot of monitoring to ensure our systems are executing at service levels expected by our customers," said Mark Halstead, manager, Quality of Service, DoubleClick. "We attempted to internally address the measurement and accuracy challenges for business availability, but found that our in-house application and internal processes were not keeping up with our business growth. Mercury SiteScope(R) and Mercury Business Availability Center(TM) provided DoubleClick with the centralized management we needed to monitor and measure across our highly decentralized operational environment."

DoubleClick, which had previously relied on an in-house solution, applied Mercury Business Availability Center to centralize data collection and reporting for its data servers located around the world. With Mercury Business Availability Center, the Quality of Service group can immediately see how the data center in one location is doing compared to the data center in a completely different location - all from a single dashboard. This provides greater visibility into and control over operations, which helps optimize performance and simplify complexity for customers.

With Mercury, DoubleClick can manage the whole range of areas its customers might access, helping to ensure all of the service components are operating properly, allowing problems to be spotted quickly before they affect customers and reducing mean time to identification (MTTI) which improves service levels, minimizes application downtime and lowers costs.

About DoubleClick

DoubleClick is the leading provider of tools for advertisers, direct marketers and web publishers to plan, execute and analyze their marketing programs. DoubleClick's online advertising, email marketing and database marketing solutions help clients yield the highest return on their marketing dollar. In addition, the company's marketing analytics tools help clients measure performance within and across channels. DoubleClick Inc. has global headquarters in New York City and maintains 22 offices around the world.

About Mercury Business Availability Center

Mercury Business Availability Center enables companies to manage application performance and availability according to service levels and business priorities; quantify the business impact of application downtime; prioritize problem resolution based on business impact and service-level compliance; and manage the dynamic relationships between users, applications, and underlying infrastructure. With Mercury Business Availability Center, you can reduce mean time to identification (MTTI), improve service level performance, minimize application downtime, and lower total cost of ownership (TCO).

About Mercury

Mercury Interactive Corporation, the global leader in business technology optimization (BTO), is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the fastest growing enterprise software companies today. Mercury provides software and services to govern the priorities, people and processes of IT; deliver and manage applications; and integrate IT strategy and execution. Customers worldwide rely on Mercury offerings to improve quality and performance of applications and manage IT costs, risks and compliance. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit www.mercury.com.

NOTE: Mercury, Mercury Interactive, Mercury SiteScope, Mercury Business Availability Center and the Mercury logo are trademarks or registered trademarks of Mercury Interactive Corporation or its subsidiaries in the United States and/or other countries. All other company, brand and product names are marks of their respective holders.


Source: Mercury Interactive Corporation

CONTACT: Erica Petersen of Mercury, +1-650-603-5865, or
epetersen@mercury.com; or Kim Milosevich of OutCast Communications,
+1-415-392-8282, or kim@outcastpr.com, for Mercury

Web site: http://www.mercuryinteractive.com/


-------
Profile: intent