HGS Recognized as a Leader in Ability to Add Current and Future Value to Customers in Telecommunications, Cable & Satellite Industries

HGS Recognized as a Leader in Ability to Add Current and Future Value to Customers in Telecommunications, Cable & Satellite Industries

NEW YORK, December 11, 2014 /PRNewswire/ --



NelsonHall's NEAT Vendor Evaluation for Customer Management Services


Recognizes Hinduja Global Solutions as a leader in Overall Market Segment for


Telecommunications, Cable and Satellite



Hinduja Global Solutions Limited (HGS [http://www.teamhgs.com/index.html ]) (Listed on
NSE & BSE, India) today announced its "Leader" ranking in overall market segment for
Telecommunications, Cable and Satellite in the NelsonHall Vendor Evaluation and Assessment
Tool (NEAT) for Customer Management Services (CMS).



HGS's ranking as a "Leader" is based on the company's ability to deliver immediate
benefits to clients by optimizing customer experience while focusing on improving quality
and reducing operational cost.



Commenting on the announcement, Chris Lord, Senior Vice President, Global Growth
Strategy and Marketing said, "It is an honour to be considered a Leader in the overall
market segment for Telecommunications, Cable, and Satellite CMS. This emphasizes our
domain expertise and our ability to help clients retain their valuable customers and
capture greater revenue per customer. This competitive evaluation reaffirms our commitment
to lead communication companies through their digital transformation journey and create
new opportunities for them to consolidate their business through analytics, customer
experience blueprint mapping and self-service automation. We will continue to innovate on
behalf of our clients to help them stay competitive in the market."



Keeping customers and growing revenue cost effectively in today's hypercompetitive
world requires solutions that seamlessly address inquiries in the customer's preferred
channel of convenience. Communication companies that are increasingly looking to enhance
user experience are turning to partners such as HGS to provide that edge that will
ultimately impact their bottom line. HGS's extensive capabilities as a digital
transformation leader includes a gamut of solutions for a unified customer experience. Its
digital online solution enables clients to listen, participate, socialize and influence
customers through various online, mobile and social media channels.



"We are delighted to see HGS emerge as a leader in Customer Management Services in the
Telecommunications, Satellite & Media sector," said Nick Clark - Head of Loyalty at
TalkTalk. "HGS is a long-standing partner and it is not surprising to see them recognized
for their ability to deliver transformational change. We look forward to continued support
from them to help our customers save money."



According to the NelsonHall report, HGS, with its long term engagement with global
clients and onshore delivery capabilities in US, UK, Canada and India markets, is well
placed as a leading player in the telecommunication, cable and satellite CMS industry
sector.



Vicki Jenkins, CMS Industry Analyst with NelsonHall, said, "Telecommunications, Cable,
and Satellite organizations are primarily looking to increase customer satisfaction (CSAT)
and reduce cost. HGS has the ability to not only deliver immediate benefits but it is also
well positioned to meet the future requirements of its CMS telecommunications, cable, and
satellite industry clients. HGS has assisted its clients through difficult service changes
and expansions. It also provides a Move Concierge program and has demonstrated the ability
to assist in retaining customers as they move to new homes. Its process improvement
solution to reduce truck rolls has reduced cost and impacted CSAT positively for its
clients".



For more details on the report visit our website NEAT Evaluation for HGS
[http://124.30.44.228/HTML_Apps/HGSL-new-website/hgsl/newsroom/newsroom-details.aspx?n=131 ]



About NelsonHall:



NelsonHall is the leading global BPO, HRO and IT outsourcing research & analysis firm
with analysts across the US, UK and Continental Europe. Founded in 1998, the Company takes
a global approach to analysis of vendors and outsourcing markets and is widely respected
for the quality and depth of its research. NelsonHall also offers a suite of
"Speed-to-Source" tools, (NEAT), that assist buy-side executives in saving time and money,
while enhancing the quality of their sourcing decisions in business process outsourcing
and IT outsourcing evaluations. In particular, NelsonHall helps organizations ensure that
key BPO and ITO sourcing decisions are based on industry reality not market hype,
providing the detailed and objective market and supplier knowledge required for sourcing
success through its sourcing tools, online information, and unrivalled analyst access.



About HGS



HGS is a leader in optimizing the customer experience and helping our clients to
become more competitive. HGS provide a full suite of business process management services
from marketing and digital enablement services, consumer interaction services to platform
enabling back office business services. By applying analytics and interaction
transformation design to deliver innovation and thought leadership, HGS increases revenue,
improves operating efficiency and helps to retain valuable customers. HGS's expertise
spans the telecommunications and media, healthcare, insurance, banking, consumer
electronics and technology, retail, consumer packaged goods industries, as well as the
public sector. HGS operates on a global landscape with 28,000 employees in 60 worldwide
locations delivering localized solutions. For the year ended 31st March 2014, HGS had
revenues of US $412 million. HGS, part of the multi-billion dollar Hinduja Group, has over
four decades of experience working with some of the world's most recognized brands.




Hinduja Global Solutions (HGS)

CONTACT: Contact Us: Hinduja Global Solutions, Name: Chris Lord, Ph: +1-416-435-1292, Email: Chris.Lord@teamhgs.com


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