Cox Communications Hurricane Sandy Operational Update

Cox Communications Hurricane Sandy Operational Update

WEST WARWICK, R.I., Oct. 30, 2012 /PRNewswire/ -- The following is an update on the status of Cox Communications' restoration efforts as a result of Hurricane Sandy in the company's Rhode Island, Connecticut, and Ohio service areas:


-- The company continues to assess the impact of the storm on its network,
while at the same time focusing on the restoration of services to its
customers. Cox technicians have identified several areas where the storm
has damaged the company's network, affecting the services it provides to
its customers.

-- Repairing the network also depends on the availability of commercial
power, but the focus at this time is on the restoration of services to
as many customers as possible.

-- Service to hospitals and first responders is fully operational.

-- Fallen trees, downed power lines and other obstacles may limit Cox
technicians' ability to repair downed wires. We are partnering with
numerous emergency management agencies for our recovery efforts. We ask
for patience and cooperation as we work to ensure the safest and most
effective operations.

-- Additional generators are being deployed throughout the region to ensure
that broadband communications services are not interrupted and will be
operational once commercial power is restored to the customers' homes.

-- Customers are invited to Cox Solutions Stores to use the company's WiFi
service, charge their wireless devices, check email, or do their online
banking.

-- Customers are encouraged to turn off and unplug any home computers to
protect them from a potential power surge when power is restored.
Additionally, receivers and modems may need to be reset once power is
restored. This can be accomplished by unplugging them from the power
source for up to one minute.

-- Customers are reminded never to touch a downed wire.

-- Cox customers who have electricity in their homes but who are unable to
access their Cox services are asked to contact Customer Care. Visit
cox.com/support and select "send an e-mail to cox.com"
-- Restoring service is our top priority, and Cox employees will continue
to work around the clock to bring customers back online.
Customers can visit Cox's Facebook Pages for Cleveland and New England for periodic updates on Cox's storm recovery plans.

About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity seven times, including the last six years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications

Cox Communications

CONTACT: For media inquiries concerning Cox Communications, Cox Business and Cox Media products and services, contact: Dana Alexander Nolfe, +1-401-615-1185, c: +1-401-330-7905, dana.nolfe@cox.com; Eric Wagner, +1-401-615-1573, eric.wagner2@cox.com

Web Site: http://www.cox.com


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