Study Finds Usability Problems with Parental Controls

Study Finds Usability Problems with Parental Controls

OAKBROOK TERRACE, Ill., Sept. 25 /PRNewswire/ -- Ratings-based parental controls are often used to protect children from exposure to inappropriate media. To compare the usability of common parental controls, Chicago-based usability consultancy User Centric, tested four devices with 20 parents and 20 children ages 9-12.

During individual usability test sessions, all participants were asked to set up parental controls using a television with a V-Chip, a digital video recorder, a game console, and a mobile phone marketed specifically for children under ten. Participants were also asked to rate each device based on ease of use during set up and their confidence in their own success.

Findings:

-- Failure rates were high: 31% (DVR), 36% (mobile phone), 42% (V-Chip),
and 47% (game console). Across all four devices, parents and children
had similar failure rates when setting up parental controls.
Participants who reported prior experience fared no better than those
who had no experience.

-- The relationship between ratings systems and their impact on parental
controls was unclear to many participants. When using the V-chip,
participants were often uncertain if selecting one rating would be
sufficient for blocking the more severe ratings. When using the game
console, participants were confused whether their selection represented
the highest rating allowed or the lowest rating blocked (despite
explanations displayed onscreen).

-- One third of participants failed to set up parental controls across all
the devices. This contrasted sharply with the high confidence ratings
given by participant; many participants believed they had successfully
activated parental controls when they actually had not.

-- Several participants failed to set up parental controls because they
were unaware that they had to perform an extra step to save and then
activate their selection. Parental control interfaces failed to provide
sufficient visual cues on whether a specific rating was successfully
selected or automatically saved as the current setting.

Overall, User Centric found that: participants' lack of understanding about ratings compromised their ability to successfully set up parental controls and that parents may be more confident than they should be that the controls are properly set.

About User Centric, Inc.

User Centric is a global user experience consulting firm. We apply our expertise to improve a variety of software and hardware technologies. Learn more about us at http://www.usercentric.com/

Contact: Pamela Stoffregen

Phone: (630) 376-1185

First Call Analyst:
FCMN Contact:

Source: User Centric, Inc.

CONTACT: Pamela Stoffregen of User Centric, Inc., +1-630-376-1185

Web site:

http://www.usercentric.com/

-------
Profile: intent