Vinciti AQ Assures Business Continuity with Apropos

Vinciti AQ Assures Business Continuity with Apropos

- Apropos Technology Releases Version 6.5 to Provide Affordable, Assured Business Continuity for Customer Support Operations -

OAKBROOK TERRACE, Ill., Dec. 14 /PRNewswire-FirstCall/ -- Apropos Technology (NASDAQ:APRS), a leading provider of contact center communications management solutions, today announced the availability of its new Version 6.5 (v6.5) product and its successful deployment at Vinciti AQ. Vinciti AQ has deployed v6.5 to assure business continuity for its outsourcing services for technology companies. These services include solutions for customized product testing, technical support, and infrastructure management. Apropos v6.5 introduces assured, affordable business continuity options for contact center users of its solution, along with multiple improvements in fault tolerance and disaster recovery capabilities.

Apropos v6.5 enables enterprises to assure business continuity of their customer support operations while avoiding the high costs associated with system, network, or other failures. With Apropos v6.5, distributed support center operations are assured of continued operation in the event of any failure condition.

Rather than depending on a central site, Apropos v6.5 provides for the operation of a distributed, fault-tolerant contact center architecture across any number of sites that can continue to run and serve customers under virtually any failure scenario. With Apropos v6.5, contact centers can capitalize on the management simplicity afforded by a single point of administration, enabling the management of customer support operations from any center anywhere in the world.

Apropos v6.5 is currently being deployed by Vinciti AQ at its Hunt Valley, MD, Phoenix, AZ, Glasgow, UK, and Bangalore, India locations.

Steve Wingert, Vice President of Technology at Vinciti AQ, says that with Apropos 6.5 multi-node functionality "We are able to run our call centers in North America, Europe, and India as one virtual call center. The virtual call center will handle real-time call routing decisions based upon agent availability and skill, while providing real-time and historic visibility into agent activity and interaction performance across all of our sites. With v6.5, Apropos has provided us with a solution that meets all of our multi-site challenges. Apropos v6.5 enables Vinciti AQ to meet the challenges of a distributed contact center environment with multiple fault-tolerant strategies across the enterprise."

"Apropos v6.5 creates a new standard for affordable, assured business continuity for customer support operations," says David McCrabb, Apropos' President & CEO. "For the first time, highly distributed contact centers can have a single point of management and complete assurance that if a disaster strikes their customers will not lose service."

Key highlights of the Version 6.5 product suite include:
-- Automatic detection of WAN outages and distributed resiliency enabling
each site to maintain independent operations until connection to other
sites is restored
-- Complete disaster recovery options for any desired level of business
continuity
-- Centralized control of any site with the ability to manage priorities
down to the level of a single interaction
-- Configuration options to support multiple locations with multiple
disparate switch integrations
-- Real-time virtual queuing of all communication types across multiple
sites




Apropos v6.5 represents the "next step forward" in interaction management products, McCrabb added, noting that it is designed around the unique requirements of the distributed, real-time contact center. Architected around Apropos' patented universal queue technology and its highly scalable interaction processing engine, Version 6.5 includes products for:

-- Voice: Advanced voice processing applications such as Automatic Call
Distribution (ACD), Interactive Voice Response (IVR), Voice Enabling
Technologies (Speech Recognition, Text-to-Speech), and Computer
Telephony Integration (CTI)
-- eService: E-Mail Response Management (ERMS), Intelligent
Auto-Response / Suggested Response, and Web Chat/Secure Web
Collaboration
-- Fax: Management and prioritization of inbound and outbound fax
communications


Pricing & Availability


Apropos' v6.5 is available through Apropos and its authorized reselling partners now. Additional information is available at http://www.apropos.com/ . Pricing information is available upon request.

About Vinciti AQ

Vinciti AQ was formed by the recent merger of Vinciti Networks and Absolute Quality. Vinciti AQ, a new generation Managed Technical Services provider, offers fully integrated, end to end & private labeled technical support solutions and remote IT infrastructure management solutions. Vinciti AQ is a subsidiary of e4e Inc., a global business services company of more than 2,000 people engaged in application development, business process outsourcing, IT infrastructure management and technical support. Based in Santa Clara, CA and Bangalore, India, Vinciti AQ has global delivery capability to address customer requirements in North America, Europe, Japan and Asia. Vinciti AQ is focused on providing superior outsourced technical services that meet customers' quality, performance and cost objectives. Vinciti's AQ's unique MultiShore delivery model offers significant flexibility to customers in their choices. Vinciti AQ's customers include several leading product vendors, ISVs, service providers and enterprises such as Apple, Cisco Systems, HP, Nokia, Sun Microsystems, and Texas Instruments.

For more information about Vinciti AQ, readers can visit http://www.aqinc.com/ or http://www.vinciti.com/ .

About Apropos Technology

Apropos Technology, Inc. (NASDAQ:APRS) provides software applications to enable contact centers to efficiently manage voice, e-mail, web chat and fax communications, through an open, infrastructure-independent and highly scaleable application suite. This application platform enables companies to personalize and intelligently manage all of their customer, employee, and vendor interactions, thereby reducing costs, improving communications and operating efficiency, and increasing overall revenue opportunities. The solution intelligently classifies, prioritizes, routes and reports on each business interaction, based on the value of each interaction, across a variety of communications media, including Voice, E-mail, Web, Fax, and Voice over IP (VoIP). The company's award-winning solution has received seven (7) US patents for call center related technology inventions, including a patent on the concept of blending multi-channel communications into a single, universal queuing system. Apropos Technology serves over 300 clients worldwide from its Corporate headquarters in Oakbrook Terrace, IL, and from its European headquarters in the United Kingdom. Additional information about Apropos and its products can be found at http://www.apropos.com/ .

The Apropos Technology statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Apropos Technology's expectations, anticipations, goals, beliefs, targets, hopes, intentions or strategies regarding the future. Forward- looking statements include statements regarding product introduction and acceptance, future sales, sales growth and sales channels, profitability and results, gross margins and financial stability. These forward-looking statements are subject to various risks and uncertainties as more fully set forth under the caption "Risk Factors Associated with Apropos' Business and Future Operating Results" in Apropos Technology's Annual Report on Form 10-K for the year ended December 31, 2001, as filed with the Securities and Exchange Commission. Apropos Technology's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements; Apropos Technology makes no commitment to disclose any revisions to forward-looking statements, or any facts, events or circumstances after the date hereof that may bear upon forward-looking statements.


Source: Apropos Technology

CONTACT: Apropos Technology, +1-630-472-9600, E-mail: pr@apropos.com ,
or Apropos Public Relations, Dave Reiners of Tech Image, Ltd.,
+1-847-279-0022, ext. 233, E-mail: dave.reiners@techimage.com

Web site: http://www.apropos.com/
http://www.vinciti.com/
http://www.aqinc.com/


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