Indicative Delivers Superior ROI With Its End-To-End IT Service Management Product

Indicative Delivers Superior ROI With Its End-To-End IT Service Management Product

Indicative 6.5 Provides IT Managers With Unprecedented Service Modeling and Auto-Discovery Engines For Optimizing Performance Across the Entire Service Value Chain

FORT COLLINS, Colo., Dec. 7 /PRNewswire/ -- Indicative Software, Inc. today announced availability of Indicative 6.5, the latest version of its end- to-end IT service management software. With Indicative 6.5, IT managers measure the performance of application services across the entire IT infrastructure, inside and outside the firewall, including customers and vendors alike.

Indicative 6.5 is quickly implemented and deployed, yet costs only a fraction of traditional management products. The extensive template library with auto-modeling and discovery engines now encompasses over 1,100 ready-to- use measurements that administrators can turn on and off as needed, to optimize service levels. As with any version of Indicative, IT can discover and monitor a complex J2EE application one day and reallocate measurements for an email service the next day, should such intervention be indicated. Only Indicative provides this degree of flexibility in a management product.

The latest version also includes out-of-the-box service models and discovery engines for entire application suites. For example, Indicative 6.5 can discover and model entire n-tier applications including firewalls, load balancers, web, application and database servers, as well as network and Web services such as DNS, LDAP and HTTP. Of course, all discovery engines feature live updates -- further simplifying the complexity of managing real-time production environments.

Now Indicative measures end-to-end service performance of Web and Java applications as well as Windows applications - including Citrix managed desktops - all from the users' perspective. Indicative 6.5 links each process step to the underlying infrastructure components needed by the process. By proactively exercising transactions, IT managers can quickly pinpoint performance degradation across management silos and solve problems before users find them. With expanded J2EE application monitoring, Indicative can auto-discover and monitor complex WebSphere deployments from a single management console.

Debra Curtis, Gartner Research Vice President, IT Operations Management stated, "By taking an end-to-end IT service management approach, IT organizations can achieve many benefits. Aligning IT infrastructure components with business-oriented IT services helps staff members in IT operations understand the business impact of IT problems. This results in improved availability, reduced downtime and shorter problem resolution time because IT support focuses on solving the correct, high-priority, business- relevant issues."

Unlike other management software solutions, Indicative 6.5 is not a collection or aggregation of point-products, but a single product architected to address the needs of managing a complex and distributed IT topology. Indicative 6.5 enables IT to move seamlessly from event management of technology silos to end-to-end service management, and ultimately business service management of the entire value chain.

"Our view of end-to-end service management supports the way most organizations manage their underlying technology to optimize operational efficiency and profitability - not the other way around," said Rob Balgley, CEO of Indicative. "We simply have a better architecture than legacy management vendors - just one of the results of over $35 million in R&D investment."

Pricing and Availability

Indicative 6.5 is immediately available. Typical small-to-medium sized enterprise installations start at $50,000 while large enterprise installations typically start at $100,000. This pricing includes implementation and first year service support. A trial version of Indicative is available at http://www.indicative.com/.

About Indicative

Indicative Software Inc. is a privately held end-to-end service management software company that delivers superior return on investment. Indicative addresses the needs of today's corporate IT managers with a software suite that simplifies management of an increasingly complex and distributed IT environment. Its products provide unprecedented context, visualization and performance monitoring of the entire service value chain. Indicative rapidly optimizes IT-enabled processes, and delivers a practical roadmap for corporations to move from event based technology management to application and business service management. The company has a growing stable of health services, banking, government, and media customers in the U.S. and abroad. The company's investors include Sequel Venture Partners, Sutter Hill Ventures and Vista Ventures, and it is based in Fort Collins, Colorado. For more information, visit http://www.indicative.com/.

Media contacts:

Angela Tucci
Indicative Software, Inc.
angela.tucci@indicative.com
970-530-0790



This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.


Source: Indicative Software, Inc.

CONTACT: Angela Tucci, Indicative Software, Inc., +1-970-530-0790,
angela.tucci@indicative.com

Web site: http://www.indicative.com/


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