Is Your Service in Need of Transformation?

Is Your Service in Need of Transformation?

NEWBURY, England, September 1, 2011/PRNewswire/ --

- Cognito Launches Online Formula for 'Self-Service' Service Diagnostics
-

In response to the increasing demand on organisations for excellence in
customer service, Cognito has launched a simple online formula for companies
to benchmark their operations.

Known as the 'ServiceAssessor', this 5-point questionnaire pinpoints any
potential shortfalls in service operations and ranks companies versus
industry standards, according to Aberdeen Group benchmarks
[http://aberdeen.com/aberdeen-library/7020/RA-mobile-field-service.aspx ].

The formula, which can be found here
[http://www.cognitomobile.com/survey/serviceassessor.html ], poses a series
of questions about an organisation's scale, and ability to manage, schedule
and track customer jobs, as well as its own mobile workforce. It then
produces a scorecard result versus recommended best practice numbers.

"Service is now widely known as the key to building brand, loyalty and
reputation, and it's imperative that organisations know how they are
performing in a fiercely competitive market," said Jonathan Chevallier,
strategy director at Cognito. "A focus on internal productivity alone is
unlikely to keep pace with increasingly demanding customers. Recognising
this, a growing number of service organisations are broadening their focus
from measuring customer satisfaction to aligning the workforce with
strategic service objectives. Our new ServiceAssessor
[http://www.cognitomobile.com/survey/serviceassessor.html ] tool is just
another way to help them do this."

Notes to Editors:

About Cognito

Founded in 1992 Cognito was the first company in the UK to be awarded a
licence to run a radio network for data transmission. Today, we are the UK's
most experienced specialist mobile systems integrator, with a unique
delivery model that enables our customers to concentrate on running their
business rather than managing the complexities of their mobile workforce.

Our solutions are enabling ambitious organisations with large mobile
workforces to deliver consistently superior service at a lower cost. The
company offers managed services on behalf of many blue chip companies
including Konica Minolta, 2e2, npower Hometeam, Baxi Heating, and Volvo CE.

@Cognitomobile [http://twitter.com/Cognitomobile ]
http://www.cognitomobile.com

Blog
[http://www.cognitomobile.com/categories/service-matters-the-cognito-blog.html ]

Source: Cognito Mobile

PR Contact: Thea Parnell: tparnell@clever-touch.com, +44(0)1962-677-000 or +44(0)7872-464-469

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