Nextel Deploys Amdocs CRM to Enhance Experience of Its More Than 15 Million Subscribers

Nextel Deploys Amdocs CRM to Enhance Experience of Its More Than 15 Million Subscribers

ST. LOUIS, and RESTON, Va., Feb. 8 /PRNewswire-FirstCall/ -- Amdocs (NYSE:DOX), the world's leading provider of billing and CRM software and services for true integrated customer management, and Nextel Communications Inc. (NASDAQ:NXTL), a leading provider of fully integrated wireless communications services, today announced that Nextel has successfully deployed the latest release of Amdocs CRM as part of a strategic initiative to help enhance the customer experience for Nextel's more than 15 million subscribers.

"Our goal is to continue to deliver a superior experience that drives customer growth and loyalty, the highest in the industry, while constantly raising the bar on operational excellence and moving toward an integrated customer management strategy," said Rick Orchard, senior vice president and chief service officer for Nextel. "Amdocs continues to be one of our key technology partners, and its CRM and billing products and services have delivered solid business results."

The Amdocs CRM solution is integrated with the Amdocs Billing product that is already in place at Nextel. The billing and CRM system is designed to allow Nextel to manage its customers in an integrated fashion, creating an enhanced customer experience, while reducing costs and increasing operational efficiency.

Using Amdocs ClarifyCRM, Nextel will provide all customer-facing representatives real-time access to relevant customer information, so they can identify each customer's needs, and then consistently act on that insight to provide the most pertinent and timely offerings. As a result, Nextel is better positioned to deliver seamless and consistent customer service across all customer touch points, whether via the Web, phone, or in store, reducing costs and improving operational efficiencies, while building stronger customer relationships. This will help better serve Nextel's customers, while maximizing customer value and loyalty.

"Nextel's vision of integrated customer management and Amdocs' industry- leading products and services are an ideal combination to help Nextel deliver an enhanced customer experience," said Michael Matthews, chief marketing officer for Amdocs. "We are happy to expand our relationship with Nextel through this project."

About Amdocs

Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes -- marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics -- resulting in stronger, more profitable customer relationships. Amdocs enables its customers to implement their business strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company, Amdocs employs over 9,000 IT professionals and serves customers in more than 40 countries around the world. Amdocs reported revenue of $1.774 billion in fiscal 2004. For more information, visit Amdocs at http://www.amdocs.com/.

About Nextel Communications

Nextel Communications, a FORTUNE 200 company based in Reston, Va., is a leading provider of fully integrated wireless communications services and has built the largest guaranteed all-digital wireless network in the country covering thousands of communities across the United States. Today 95 percent of FORTUNE 500(R) companies are Nextel customers. Nextel and Nextel Partners, Inc. currently serve 297 of the top 300 U.S. markets where approximately 260 million people live or work.

Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and the benefits to Nextel of the extension agreement. Although Amdocs and Nextel believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, neither can give any assurance that its respective expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks are discussed at greater length in the filings with the Securities and Exchange Commission of Amdocs and Nextel.

Media Contacts:
Nextel
Sara Krueger
Tel: 703-433-8616

Amdocs
Chris Loncto
Access Communications for Amdocs
Tel: 1-917-522-3524
E-Mail: cloncto@accesspr.com


Source: Amdocs

CONTACT: Sara Krueger of Nextel, +1-703-433-8616; or Chris Loncto of
Access Communications for Amdocs, +1-917-522-3524, or cloncto@accesspr.com

Web site: http://www.amdocs.com/


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