Terasen Gas Selects ClickSoftware as Service Optimization Provider

Terasen Gas Selects ClickSoftware as Service Optimization Provider

ClickSoftware Solution Promotes Better Customer Service in Terasen Gas' Distribution Department

BURLINGTON, Massachusetts, January 26/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), the leading provider of
workforce and service optimization solutions, today announced that Terasen
Gas, a wholly owned subsidiary of Canadian energy provider Terasen Inc., has
selected ClickSoftware's ServiceOptimization Suite to improve customer
service.



Vancouver, B.C.-based Terasen Gas delivers natural gas and piped propane
to homes and businesses and is the largest natural gas distributor in British
Columbia. Terasen Gas is focused on connecting customers safely, efficiently
and reliably to the energy and services they need for their homes and
businesses.



According to Dwain Bell, Terasen Gas Vice President of Distribution,
ClickSoftware's ClickSchedule application was a great fit for Terasen Gas'
needs. "We are currently involved in a significant service delivery
enhancement project that involves both field and office operations," Bell
said. "Effective scheduling is an important piece of this project. The
capabilities provided by ClickSchedule provide us with more visibility into
our service organization through order tracking and real-time status updates.
This will improve work volume management and reliability of customer install
dates."



In order to effectively respond to its increasing customer growth,
Terasen Gas is also interested in gaining more insight into how processes
within the service organization can be improved, the accuracy of its demand
forecasting and how resources are being used. Terasen Gas has selected
ClickAnalyze, an analytics application, tied to ClickSchedule, to achieve its
goals in this area.



ClickSchedule will be integrated into SAP R/3 using the certified adaptor
as well as SAP's Mobile infrastructure.



"The beauty of service optimization technology is the flexibility it
gives its users to impact their companies' bottom line," said Dr. Moshe
BenBassat, founder and CEO of ClickSoftware. "Whether you decide to reduce
costs while maintaining service levels or maintain current cost levels while
improving service, the bottom line effect is essentially the same. We are
excited to begin working with Terasen Gas to help them reach higher revenue
potential through improved service to their customers."



About ClickSoftware



ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and customer
satisfaction while minimizing operations costs. ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent solution for
automatic, efficient, and effective decisions over the entire service
decision-making chain. It includes reliable customer demand and workload
forecasting, strategic and tactical capacity planning, daily service
scheduling, troubleshooting and repair support, wireless workforce
management, and business analytics, connecting all organizational levels
and functions. The company is headquartered in Burlington, Mass. and Israel,
with offices in Europe, and Asia Pacific.



For more information about ClickSoftware, please call +1-781-272-5903
or +1-888-438-3308, or visit www.clicksoftware.com.



About Terasen Gas



Terasen Gas delivers natural gas and piped propane to more than 866,000
customers in 125 communities across British Columbia. The Terasen Gas group
of companies includes Terasen Gas Inc., Terasen Gas (Vancouver Island) Inc.,
Terasen Gas (Squamish) Inc. and Terasen Gas (Whistler) Inc. Terasen Gas is a
subsidiary of Terasen Inc., a leading provider of energy and utility services
whose common shares are traded on the Toronto Stock Exchange (TSX) under the
symbol "TER."



For more information about Terasen Gas, please visit www.terasengas.com.



This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. These forward-looking statements
include, but are not limited to, those regarding growth in revenues and sales
and partner networks of ClickSoftware or any of its subsidiaries. Such
"forward-looking statements" involve known and unknown risks, uncertainties
and other factors, which may cause actual results or performance to be
materially different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among others, the
following risks: projections of revenue recognition; that the economic
outlook may adversely affect the demand for ClickSoftware's products; that
the market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its relationships with
third parties that provide implementation and professional services to its
clients; the impact of competitive pricing and competitive products; risks
relating to product development, and other risks associated with
ClickSoftware's business. For additional information regarding risks relating
to ClickSoftware's business, see ClickSoftware's filings with the Securities
and Exchange Commission including ClickSoftware's annual report on Form 10-K
for the year ended December 31, 2003, and subsequent filings with the
Securities and Exchange Commission. ClickSoftware does not undertake to (and
expressly disclaims any such obligation to) update any forward-looking
statements.




Contacts:

Laura Wells
Lewis PR
+1-617-454-1107
laurawells@lewispr.com

Liz Avery
ClickSoftware, Inc.
+1-781-272-5903 x2273
liz.avery@clicksoftware.com



Source: ClickSoftware Technologies Ltd

Laura Wells, Lewis PR, Tel +1-617-454-1107, laurawells@lewispr.com or Liz Avery, ClickSoftware, Inc., Tel +1-781-272-5903 x2273, liz.avery@clicksoftware.com


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