Nexidia Announces Availability of NEXminer Enterprise 4.0 for Audio Mining and Speech Analytics

Nexidia Announces Availability of NEXminer Enterprise 4.0 for Audio Mining and Speech Analytics

Expanded Offering Provides Direct Access to 'Voice of the Customer'

DALLAS, Jan. 31 /PRNewswire/ -- Call Center Demo and Conference -- Nexidia, the only provider of a phonetics-based solution for audio mining and speech analytics, announced today the general availability of its NEXminer Enterprise 4.0 product. The browser-based solution delivers the most scalable enterprise audio search capability in the market with audio indexed at 40 times real-time. This makes NEXminer Enterprise the fastest solution to render any quality of audio searchable in multiple languages.

"Today many enterprises, such as contact centers, record the 'Voice of the Customer' in order to gain insight into both their customers and business. Data gleaned from these recorded interactions guides decisions impacting the customer experience, revenue opportunity identification and lower operational costs. Traditionally, this analysis has been a manual process as technology failed to deliver an enterprise-wide speech analytics solution. NEXminer Enterprise 4.0 has been architected to render vast quantities of audio searchable at 40 times real time, and to give enterprise users the tools to analyze all of their audio data for key metrics, trends and data vital to the organization," said John Willcutts, President & CEO of Nexidia. "In addition, we have focused on ensuring a level of accuracy unparalleled in the industry. As a result, NEXminer Enterprise delivers a true, enterprise speech analytic solution allowing companies to benefit from a lower total cost of ownership, without limiting their ability to search and analyze audio-video data."

NEXminer Enterprise 4.0 features include:

Unparalleled Speed and Accuracy


NEXminer Enterprise uses an open-systems vocabulary retrieval system that can conduct searches against large collections of recorded speech at speeds up to 100,000 times faster than real-time playback. Additionally, its phonetics- based engine does not require extensive training or large dictionaries thereby improving the accuracy of searches on proper names, inexact spellings, industry terms and jargons, slang and colloquialisms.

Investigation Tools

The Investigation Tools available with NEXminer Enterprise allow users to easily view large volumes of search results in order to monitor key metrics, identify anomalies that require investigation, track trends, correlate results to support root cause analysis, and drill down to specific audio. Results can also be exported to external systems, providing users access through a variety of other applications.

Flexibility

NEXminer Enterprise can be used for specific term or phrase searches, as well as complex rules-based queries. The powerful phonetic search engine is also capable of delivering results from both poor quality audio such as cell phones and high quality sources such as broadcast audio.

Distributed, Open Systems Platform

The NEXminer Enterprise solution is designed on an open systems framework, supporting standard I/Os and interfaces, and also can be deployed on various platforms and servers. Integration to an existing framework, such as legacy systems and recorders, enables NEXminer Enterprise to access and mine all audio data.

NEXminer currently supports the following languages: North American English, Latin American Spanish, German, Mandarin Chinese, Korean, Japanese, Modern Standard Arabic, Gulf Standard Arabic, Farsi and Iraqi. Additional languages can be easily added without cumbersome resource-demanding dictionaries.

About Nexidia

Nexidia is a leading provider of highly scalable, highly accurate audio mining and speech analytics software. By transforming audio data into actionable intelligence, Nexidia allows both government agencies and commercial enterprises to leverage untapped information previously locked away in audio files. Based on years of research and development, NEXminer's phonetic engine is the only tool that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. And unlike the speech-to-text and word-spotting methodologies, Nexidia's phonetic approach makes it the fastest, most accurate, and highly scalable tool for audio analytics and search on the market today.


Source: Nexidia

CONTACT: Heather Reinhart of Nexidia, +1-404-495-7254,
hreinhart@nexidia.com; or Gil Chorbajian of Ogilvy Public Relations,
+1-518-355-0966, gil.chorbajian@ogilvypr.com, for Nexidia


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