IP Voice Apps Leader Pactolus Selects RightNow CRM to Accelerate, Support Next Stage of Business Growth

IP Voice Apps Leader Pactolus Selects RightNow CRM to Accelerate, Support Next Stage of Business Growth

Automates and Integrates Sales, Marketing and Service Processes

BOZEMAN, Mont., Jan. 25 /PRNewswire-FirstCall/ -- RightNow(R) Technologies (NASDAQ:RNOW), a leading provider of on demand CRM software solutions, today announced Pactolus, a leading provider of IP voice software solutions, has selected RightNow CRM(TM) to accelerate and support the Company's next stage of business growth.

Pactolus selected RightNow CRM as its strategic customer relationship management platform because of its outstanding functionality and on demand delivery model -- which enables Pactolus to implement a full-function, enterprise-class CRM environment without having to acquire, install and maintain costly additional internal IT infrastructure. Pactolus' last three years of success and satisfaction with RightNow Service(TM) were also a major factor in the company's decision.

"RightNow CRM will enable Pactolus to significantly streamline and better manage all of our interactions with customers and prospects," Ken Osowski, Pactolus' vice president of marketing and product management, said. "Just as important, it will empower us to achieve these critical process improvements without bogging us down in a costly, resource-draining software implementation that's fraught with risks and headaches."

RightNow CRM comprises three integrated applications: RightNow Marketing(TM), RightNow Sales(TM) and RightNow Service(TM). Pactolus uses RightNow Sales to automate and manage its end-to-end sales processes-including opportunity management, forecasting and proposal generation. It deploys RightNow Marketing to automate and personalize targeted communications with both its installed base and new prospects. And it continues to employ RightNow Service to deliver highly responsive and cost-efficient technical support to customers across all communication channels.

"Companies operating in intensely competitive markets, like IP-based telecom applications, can't afford to miss a single sales opportunity or fail to fulfill a customer's service expectations," Sean Forbes, vice president of marketing and business development at RightNow, said. "RightNow CRM enables Pactolus to fully optimize every interaction with its customers and prospects -- even as it eliminates the burdens of ownership that have historically prevented companies from realizing high returns on their technology investments."

About Pactolus

Pactolus offers a suite of enhanced services for deployment in wireline and wireless carrier networks called SIPware(TM) Services, built upon the RapidFLEX(TM) software platform. These services include prepaid calling card, post paid calling card, conference calling (available with an integrated operator assistance module), voice mail, unified messaging, and SCE-customized applications. The RapidFLEX software platform includes an application server, service creation environment (SCE), software-based IP media server, element management system, subscriber self-service portals, high availability features, and other components in an open, extensible software framework running on Linux.

About RightNow Technologies, Inc.

RightNow (NASDAQ:RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.


Source: RightNow Technologies, Inc.

CONTACT: Jason Treu of RightNow Technologies, +1-972-232-3977, or cell,
+1-214-893-3096, jtreu@rightnow.com

Web site: http://www.rightnow.com/


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