CodeBaby Virtual Agent Goes to Work for Canada's Leading Internet Service Provider

CodeBaby Virtual Agent Goes to Work for Canada's Leading Internet Service Provider

Animated online agent improves customer satisfaction and contact center efficiency

OTTAWA, Jan. 31 /PRNewswire/ -- CodeBaby(TM) Corp., the leading developer of online virtual agent software, announced today that it has licensed its virtual agent technology to Bell Sympatico, Canada's leading Internet service provider. The CodeBaby solution provides a unique animated character that delivers timely and intelligent online support to Sympatico's 2.5 million subscribers.

"More and more companies are looking to CodeBaby to help them deliver enhanced online customer support options," said Shaheel Hooda, CodeBaby CEO. "By CodeBaby-enabling their websites, customers like Bell Canada are able to deliver the level of online service that their customers expect while managing support costs."

With virtual face-to-face customer service 24 hours a day on the Sympatico Customer service website at http://service.sympatico.ca/, Bell Sympatico is also able to more efficiently manage contact centre call volumes.

About CodeBaby

CodeBaby is the leader in Web-based virtual agent technology, and enables corporations to integrate state-of-the-art, interactive 3D assistants into their Web sites, on-line services, or software applications to provide customer support, sales help, or even training assistance. CodeBaby's virtual agents improve a company's ability to interact with its customers cost-effectively, offer a higher level of on-line customer service, and make technology more enjoyable and easier to use. CodeBaby's virtual agents are valuable to a wide range of industries and services including telecommunications, banking, software and hardware, eTailing, eGovernment, consumer products, etc. CodeBaby was named to the Branham Group's "Top 25 IT Up & Comers" list for 2004, and was named as a finalist to Red Herring's Top 100 Most Innovative Companies list. Additional information about CodeBaby is available at http://www.codebaby.com/.


Source: CodeBaby Corp.

CONTACT: Media Contact Information, Farrah Jinha, (604) 980-2448,
pr@codebaby.com


-------
Profile: intent