3am Labs Launches Seamless Support of Remote and Mobile PCs with LogMeIn IT Reach

3am Labs Launches Seamless Support of Remote and Mobile PCs with LogMeIn IT Reach

Leads industry with only complete remote support package for both on-LAN and off-LAN support

WOBURN, Mass., Jan. 26 /PRNewswire/ -- 3am Labs (http://www.3amlabs.com/) today announced the February availability of LogMeIn IT Reach(TM), a remote PC management and support tool that enables corporate IT managers to more easily -- and inexpensively -- track, diagnose and fix IT issues for remote and traveling workers.

Engineered by the makers of RemotelyAnywhere -- the award-winning remote systems administration tool used by thousands of businesses worldwide -- LogMeIn IT Reach (https://secure.logmein.com/ITReach) brings RemotelyAnywhere tools to PCs of traveling or remote workers. IT Reach easily connects to remote PCs -- which automatically identify themselves through a secure beacon(TM) when they come online -- making IT Reach ideal for laptops.

"IT administrators are all too familiar with the extreme frustration of supporting mobile PCs. LogMeIn IT Reach puts an end to all that -- plain and simple," said Michael Simon, CEO of 3am Labs. "Combined with RemotelyAnywhere and our Network Console, even lean IT staffs can have a truly global support solution -- without the complexity, cost or brittleness of VPNs."

Increased productivity, reduced costs

Providing critical support for mobile and remote workers over the telephone is extremely time consuming and often ineffective. The use of LogMeIn IT Reach remote administration and support technology to quickly diagnose and resolve problems can reduce support man hours -- getting workers up and running and back on the road.

"Harbor Technology Group manages networks for doctor's offices throughout the Northeast United States," said Paul Zahner, IT manager for Harbor Technology Group. "With LogMeIn IT Reach, I can track the health of dozens of computers simultaneously and go in and fix any problems they may be having -- and I know that I can do all this securely."

Because LogMeIn IT Reach is web-based it enables system administrators to easily perform secure support sessions from just about anywhere, without reliance on VPNs for connectivity. IT organizations can "see" and connect to mobile PCs despite dynamic IP addresses and firewall issues that traditional VPNs often prevent, and can even be used to troubleshoot VPN links.

"Managing and administering devices outside of the firewall is an increasingly important component for businesses embarking on mobile deployment projects," said Stephen Drake, Program Manager of IDC's Mobile Software service. "As organizations recognize the need to deliver key management components to its work population within the mobile environment, IDC expects this market to take off dramatically over the next five years reaching a nearly 45% compound annual growth rate."

About LogMeIn IT Reach
* Seamless Connectivity to Mobile PCs - LogMeIn IT Reach eliminates the
complexities and vagaries of locating and connecting to mobile PCs
that are behind firewalls or have dynamic IP addresses. Mobile PCs
auto-identify themselves to the gateway via a secure beacon when they
come online so support staff can always see, access and support them.
* Automated Mass Deployment - LogMeIn IT Reach enables IT managers -- or
consultants -- to deploy the solution quickly to many machines at once
by generating and sending a simple installation link to remote
machines. Users simply click the URL to auto-install LogMeIn IT Reach
and give access to the sender -- eliminating tedious
machine-by-machine installations, the need for physical access to
machines, or dependencies on the end user.
* Performance Monitoring - Robust support tools enable system
administrators to quickly detect, diagnose and resolve issues of
mobile PCs. LogMeIn IT Reach provides a full range of tools that
provide a digest view of the PCs, permitting support staff to monitor
and adjust settings for CPU, memory and disk space, disk drives and
partitions, network settings, PCI information, and open files, TCP/IP
Ports, registry keys and DLLs in use and installed applications.
* Faster Performance via Peer-to-Peer Architecture - LogMeIn IT Reach
employs breakthrough peer-to-peer technology that significantly speeds
the performance of remote support sessions. The secure gateway
initiates a connection seamlessly, and then hands off that connection
so the two computers communicate directly with each other -- traffic
is not slowed down by intermediary gateways or POPs.
* Network Console - An integrated network console gives system
administrators the ability to monitor, manage and repair all computers
they support with LogMeInIT Reach and RemotelyAnywhere. It provides a
comprehensive overview -- and one-click access to -- all on-LAN and
off-LAN systems that they support.
* Complete Security - All LogMeIn products, including LogMeIn IT Reach,
employ multiple protocols that ensure complete network security that
supports existing corporate security policies and compliance
regulations. IP filtering specifies exactly which computers and
locations are allowed to access the remote computer. IP address
lockout provides further protection against unauthorized logins and
denial-of-service attacks. All events, including unauthenticated
connection attempts, can be logged to a central log server. In
addition, all traffic between the host and the remote computer is
encrypted using industry-strength 128- to 256-bit SSL cyphers,
protecting passwords and data. And LogMeIn IT Reach supports RSA
SecurID.



LogMeIn IT Reach provides system administrators with a truly global remote and mobile PC support solution that shortens overall support time by eliminating traditional connectivity, deployment and performance issues. Its comprehensive support capabilities also includes features such as full remote control capabilities for a live visual duplicate of the remote PC-eliminating reliance on the end user to describe problems; remote to local printing; one- click file transfer for synchronization and backups; scheduling and alerting for proactive systems management; and direct PC management such as the ability to reboot systems, edit the registry, or kill deviant processes.

Pricing and availability

Currently available in Beta - LogMeIn IT Reach will be generally available in February, 2005 for $99 per user, per year. Additional user PCs are $79.95 per year.

About RemotelyAnywhere

RemotelyAnywhere, 3am Labs award-winning remote systems administration tool, provides helpdesk and IT staff total access to the systems they support. RemotelyAnywhere is a powerful tool for managing servers and workstations both on and off the network. Features include performance monitoring, event logging, scripting, alerting, SSH server, and unparalleled security.

About 3am Labs

3am Labs was founded in 2003 by the creators of RemotelyAnywhere -- the award-winning remote control and administration software originally developed in 1999. The company develops and markets innovative remote control, productivity, management and security products that serve mobile professionals and system administrators with a suite of SSL, TLS and SSH-enabled products. Its brands include LogMeIn, an on-demand access service, and the RemotelyAnywhere line of software. Based in Woburn, Mass., 3am Labs also maintains a development facility in Budapest, Hungary.


Source: 3am Labs

CONTACT: Joe Eckert of 3am Labs, +1-203-270-3711, or
joe.eckert@3amlabs.com

Web site: http://www.3amlabs.com/
https://secure.logmein.com/ITReach


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